Managing Director

Overview

An Opportunity Like No Other – Lead The Newbury Boston

Are you a visionary powerhouse ready to take the helm of the world's most iconic luxury hotels?

We are seeking an extraordinary Managing Director to be the driving force behind our relentless pursuit of excellence. Steeped in history and renowned for its impeccable service, The Newbury Boston is more than just a hotel—it’s a destination where luxury is redefined and where every moment is meticulously curated for the most discerning guests.

We are looking for a bold, strategic, and entrepreneurial leader who thrives in the world of ultra-luxury hospitality—someone who doesn’t just manage but innovates, elevates, and transforms.

Responsibilities

• Lead with purpose and precision, overseeing day-to-day operations and steering the hotel toward record-breaking sales, profitability, and business growth.
• Be the face of The Newbury, representing our legacy with unparalleled charisma, confidence, and influence in the industry and community.
• Inspire greatness and cultivate talent, building a resilient, high-performing team that sets new benchmarks for excellence in hospitality.
• Elevate the guest experience, crafting unforgettable moments that make The Newbury not just a place to stay, but a place to be remembered.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
• Meet all financial review dates and corporate-directed programs in a timely fashion.
• Hold a monthly financial review with all department managers, , and available supervisors.
• Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• In conjunction with the Director of Sales, conduct a daily HHBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
• Participate in required coverage as scheduled.
• Maintain direct contact with and monitor the development of management trainees.
• Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Oversee and assist in the Highgate Hotel budget process as required.
• Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards, including compliance in all departments to Highgate Hotel Garden Standard of the Week training.
• Ensure that employees are at all times attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate forecast.
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel 's. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
• Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
• Perform all Executive Committee member's performance appraisals according to Highgate Hotel ’s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
• Motivate, coach, counsel, and discipline all management personnel according to Highgate Hotel 's and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
• Ensure that all employees receive fair and equitable treatment according to Highgate Hotel 's.
• Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
• Be in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safety audits are followed and occur.
• Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
• Complete required corporate training modules, and become certified to train those as required.
• Ensure that all scheduled meetings take place on the property.

Qualifications

Proven track record of managing high-end luxury hotels or resorts with a strong focus on guest satisfaction, revenue management, and brand positioning.

Exceptional leadership and team management skills with a passion for service excellence.