What are the responsibilities and job description for the Front Office Receptionist position at Highland Clinic?
Responsible for greeting patients, providing information, scheduling appointments and communicating with departments.
ESSENTIAL DUTIES:
· Schedules, coordinates and reschedules patient’s appointments.
· Greets and registers patients in a prompt, pleasant, and helpful manner.
· Verifies necessary patient demographic and insurance information
· Answers telephone, screens calls, takes messages, and provides information.
· Answers questions regarding patient appointments and testing.
· Collects deductibles and co-pays as required by insurance.
· Oversees waiting area, coordinate patient movement, reports problems or irregularities.
· Maintain patient confidentiality.
· Other duties as assigned by manager.
QUALIFICATIONS:
- High school graduation or GED
- Experience in medical office front desk procedures.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Skill in operating a computer and copy machine.
- Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
- Ability to speak clearly and concisely.
- Ability to read, understand and follow oral and/or written instruction.
- Ability to sort and file materials correctly by alphabetic or numeric systems.
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- front office receptionist: 1 year (Required)
Work Location: In person
Salary : $15 - $17
