What are the responsibilities and job description for the Patient Account Associate position at Highland District Hospital?
Patient Account Associate - (This position is NOT remote)
Organization: HDH
Organization: HDH
Hours: Full-time (64-80 hours per pay)
Major Responsibilities:
Major Responsibilities:
- Reviews all insurance demographic information to ensure accurate billing.
- Performs all necessary billing information (initial and follow up) to patients accounts in a timely and professional manner. This includes follow up of all required documents sent to the correct insurance for authorization and documentation of completion of services to ensure the billing process is followed.
- Responds to patient requests and correspondence daily.
- Works with outside agencies to ensure all documentation is sent out and received in a timely manner, this includes tracking of all documentation, can communicate and facilitate payments for patient accounts.
- Able to assist patients with insurance verification, coverage and benefits.
- Ability to understand insurance requirements and specific federal, state and local regulations pertaining to uniform billing, fraud, abuse and compliance criteria.
- Maintains knowledge of current regulations and requirements by third party payers in accordance with job duties.
- Collects payments on accounts, prepares receipts and assists patients with account balances. Completes work assignments and commitments on time. Involves customer and families and allows time for customers to process information provided. Demonstrates patient advocacy, assuring patient’s right of privacy, safety and confidentiality.
- Ability to focus and organize multiple work tasks involving other departments, and co-workers.
- Answers the telephone promptly and professionally.
- Demonstrates patient advocacy, assuring patient’s right of privacy, safety and confidentiality.
- Sorts, files and copies all paperwork necessary for accurate billing. Completes work assignments and commitments on time.
- Works collaboratively with all hospital departments. Flexible in response to unexpected change in work volume, emergencies, staffing and scheduling.
- Demonstrates proper use and conservation of supplies and equipment. Contributes to improve productivity.
- Other duties as assigned and cost saving measures hospital wide.
Requirements:
High school graduate or equivalent. Previous medical terminology courses and information management skills preferred. 1-3 Years of Hospital/Physician Billing/Follow up and other Business office duties (cash posting, charge posting, refunds) required .3 years of hospital/physician office billing/follow up experience preferred.
Why join the HDH team?
Highland District Hospital is a critical access designated, 25-bed acute care facility. We currently employ more than 400 people and benefit from the services of community volunteers. Our medical staff includes over 100 physicians and 15 mid-level providers, representing over 25 specialties and subspecialties. While we are a community-centered hospital, we are also known for our technology and sophisticated healthcare services. Our service area includes over 65,000 residents from Highland County and surrounding counties.
Highland District Hospital is a critical access designated, 25-bed acute care facility. We currently employ more than 400 people and benefit from the services of community volunteers. Our medical staff includes over 100 physicians and 15 mid-level providers, representing over 25 specialties and subspecialties. While we are a community-centered hospital, we are also known for our technology and sophisticated healthcare services. Our service area includes over 65,000 residents from Highland County and surrounding counties.
At Highland District Hospital we strive to be caring people serving our community by providing exceptional, accessible, quality healthcare in an atmosphere of safety, compassion, and excellence.
Our values provide the framework for fulfilling our mission and vision.
We value:- Quality
- Teamwork/Collaboration
- Integrity
- Patient-First Mind Set
- Compassion
At HDH we are always focused on doing what is best for those we serve and committed to providing a safe, effective, and efficient environment which promotes healing and growth.
Benefits Available:
Benefits Available:
- Competitive Salary
- Cafeteria Discounts/Employee Ordering Options
- Health, Dental and Vision Insurance
- Company Paid Life Insurance
- Generous Paid Time Off
- OPERS and Ohio Deferred Compensation
- Full-time, Part-time, and PRN schedules available
- Professional Development and Educational Assistance Opportunities
- Loan Forgiveness Program
- Employee Assistance Program
- Employee Recognition Programs
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