What are the responsibilities and job description for the Call Center Bilingual Representative position at Highlands Energy?
Job Summary:
The Bilingual Call Center Representative plays a crucial role in our company by connecting with residential owners and renters to inform them about our valuable programs. This position involves making outbound calls, assessing eligibility, and scheduling appointments. Our company is committed to providing excellent service in a supportive work environment.
Responsibilities:
- Complete initial and ongoing training as per the Sales Representative Training Plan to stay up-to-date on products, services, and procedures.
- Achieve assigned sales targets and key performance indicators (KPIs) to meet team and company goals.
- Conduct outreach to residential housing owners, educating them about available programs and services.
- Assess eligibility and gather necessary documentation over the phone.
- Schedule consultations between residential occupants and company specialists.
- Ensure appointment details are clearly communicated to the designated specialist.
- Submit all required documentation accurately and in a timely manner.
- Actively contribute to team success and align with the company’s overall objectives.
- Keep detailed records of interactions, issues, and ongoing customer needs.
- Attend all training sessions and team meetings to enhance skills and knowledge.
- Maintain a clean and safe work environment by following company policies and safety regulations.
- Perform other duties as needed to support company operations.
Qualifications
- Bilingual in Spanish - REQUIRED
- High School diploma or equivalent
- 1 years of customer service experience
- 1 years of outbound calling experience preferred
- Strong written, verbal, and listening communication skills
- Excellent phone etiquette
- Proficient in computer use, including Outlook and Microsoft Office Products
Compensation
$17.00 base pay, plus commission potential of over $22.
Benefits
- Comprehensive health coverage (medical, dental, and vision)
- 401K plan
- Employee assistance program
- 8 paid holidays
- Vacation time and sick leave
Salary : $17
