Import Specialist

Import Specialist

Primary Location: Memphis, TN

Work Schedule: Job hours are onsite Monday through Friday from 8:00am – 5:00pm. Must be

able to work after-hours as needed.

Essential Job Duties:

• Oversee the Day-to-Day tracking and tracing of ocean container and airfreight imports via Excel reporting and 3PL provider tracking portals.
• Document and monitor freight forwarder and internodal drayage providers performance to ensure that internal and external customer service targets are met.
• Coordinate import ocean container and airfreight delivery schedules through direct communication with freight forwarders, drayage and 3PL providers, and distribution center operations teams.
• Audit freight forwarder, drayage and 3PL providers invoices for charge accuracy and payment.
• Assist in freight claim process: Investigation, claim filing, progress tracking until freight claim closure.
• Perform data-entry, as well as issue resolution in ERP / TMS systems.
• Support onboarding and relationship management of external 3PL service providers.
• Collaborate with cross-functional teams within company such as sourcing, purchasing, finance, sales and operations to ensure timely and efficient service delivery.
• MS Excel report generation and analysis: Formulas, Pivot Tables, Charts and Graphs.
• Assist in special projects as needed.

Education and Experience Requirement:

• A High School diploma is required. Advanced collegiate coursework preferred.
• MS Word, Outlook, Excel and PowerPoint – Intermediate knowledge level at minimum.
• Knowledgeable in AS/400 and other ERP / TMS software.
• 3 year’s customer service experience, preferably in a distribution or freight forwarder environment.

Skills and Attributes:

• Able to manage multiple tasks across projects and assigned duties.
• Proven critical thinking skills.
• Excellent computer and office administration skills.
• Detail oriented when performing job tasks and assignments.

Working Environment and Physical Demands:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is in an office setting. The noise level in the work environment is usually moderate noise level. Lifting up to twenty pounds may be required.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves sitting continuously, talking, hearing, and using a computer mouse and keypad throughout the day. Typing required. Vision abilities required by this job include close vision of a computer screen and the ability to adjust focus.