IT Infrastructure Engineer - Digital Health Technology

Company : enGen

Job Description : JOB SUMMARY

CANDIDATE MUST BE US Citizen (due to contractual / access requirements)

We are seeking a highly motivated and skilled IT Infrastructure Engineer to join our growing team and play a critical role in modernizing our clinician-facing applications. This position is vital to enhancing patient care through the implementation, deployment, and support of cutting-edge digital health tools, AI-powered solutions, and robust communication systems. You will be a key contributor to ensuring the reliability and performance of our infrastructure, directly impacting the efficiency and effectiveness of our healthcare professionals.

This position involves implementing and deploying digital health tools and AI-driven solutions within our healthcare system, installing, configuring, and maintaining the critical infrastructure supporting clinician applications. You will provide advanced technical support, troubleshooting and resolving issues, and proactively identifying and addressing potential infrastructure weaknesses to prevent future problems. Responsibilities include developing and maintaining comprehensive system documentation, participating in an on-call rotation for after-hours support, and collaborating effectively with healthcare professionals, providing excellent customer service. You will contribute to continuous IT infrastructure and process improvement, adhering to established corporate IT procedures, including change management, and staying current on healthcare IT advancements and best practices.

ESSENTIAL RESPONSIBILITIES

Serves on teams in clearly defining, with the customer, requirements, deliverables and timeframes. Escalates issues and makes recommendations to resolve them to the appropriate audience.

Conducts root cause analysis to identify and resolve complex problems impacting IT Infrastructure.

Develops and / or delivers technical training in complex technical areas.

Completes project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects.

Assures compliance to required standards, procedures, guidelines and processes.

Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma or equivalent is required

Preferred

EXPERIENCE

Required

Preferred

Language (Other than English)

None

Travel Requirement

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products / services (sales employees)

Never

Physical work site required

Lifting : up to 10 pounds

Constantly

Lifting : 10 to 25 pounds

Occasionally

Lifting : 25 to 50 pounds

Rarely

Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Req ID : J260452