Branch Manager

As a proud recipient of the Best and Brightest Company to Work For award for the past 16 years, Highpoint Community Bank (HCB) takes immense pride in our culture and commitment to nurturing talent for long-term careers with our bank. Our mission is to "Elevate our communities through exceptional care and service."

We invite you to embrace our culture and mission by applying to join our team.  Together, we can make a difference in the communities where we live and work, while offering excellent benefits and career advancement opportunities.

We are currently seeking a Branch Manager for our office located in Middleville, Michigan. The ideal candidate will possess demonstrated leadership abilities, branch management experience, and a strong background in business development. A passion for exceptional customer service and active community involvement is essential. If you meet these qualifications, we encourage you to apply.

Summary of the Position

The Branch Manager is a sales-oriented position requiring adeptness in all aspects of branch supervision and operations, responsible for the promotion of the banks’ products and services and overall public image. In addition, this position requires the ability to generate, evaluate and successfully close on a wide range of consumer and mortgage loan activity.  Identifies and refers potential business prospects to Commercial Lending Officers.  Actively participates in community organizations and activities.  This position requires the ability to manage, coach and train branch personnel to achieve the expected sales results, ensuring exceptional customer service. 

Principal Responsibilities

• Develop and investigate consumer, business and mortgage loan opportunities, increase loan portfolio and improve penetration within the local community.
• • Serve as primary consumer/mortgage lender.
  • Interview applicants, review credit, document loans, obtain approval, etc. as necessary to increase all consumer and mortgage loan portfolios consistent with bank policy.
  • Discover and investigate potential business loan and deposit opportunities.  Work together with Commercial Lending Officers to increase business loan portfolio.
• Participate in the Officer Call program.
• Provide accurate and efficient servicing of customers’ transactions and promotes a sales and service culture among staff members.  May function as Teller and/or Customer Service Representative based on branch needs.
• Resolve customer issues at the branch level, referring only more complex matters to appropriate areas of the Bank.
• Manage the daily operations of the branch office according to the Bank’s policies.
• Manage assigned staff by ensuring that the office is effectively staffed with well-trained, motivated and qualified personnel.
• Provide guidance and direction to subordinates and resolves personnel problems.
• Make recommendations regarding employment, performance appraisals, wage changes, transfers, promotions and terminations.
• Protect Bank’s assets through security policies and adherence to overall Bank policies.
• Perform and assist in additional assignments as directed.

Candidate Qualifications 

5 years Retail Banking experience and Bachelor in Business or equivalent experience.  Knowledge of the following:  deposit products, small business products, consumer loan products, bank underwriting systems (combined with the ability to read and analyze a loan application and review a credit report if necessary), mortgage and commercial loan products (with the ability to complete the initial contact if necessary) and electronic delivery products.  Good knowledge of other bank products and services, sufficient to have initial conversations with prospects, qualify leads, and refer quality business.  Strong sales skills and the ability to coach others.  Good motivational and training skills and excellent verbal communications skills.  Knowledge of the local community is helpful.  Register and maintain the unique identifier number as required by SAFE Act.

COMMENT:

This is a brief description of the responsibilities of this position.  It is not designed to include all activities and responsibilities.  The demands of this position may change without notice in order to meet the demands of our customers and our stockholders.  The individual in this position will be expected to carry all other duties assigned to meet these needs.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability.