Accounts Receivable / Collections

Job Summary: 

Highridge Medical creates the world’s most innovative spinal solutions across the spectrum from Motion Preservation to MIS to Bone Healing to Core Spine. Working at Highridge Medical is not just work. Life at Highridge Medical is purpose driven. Every day, you have the privilege of using your talents to demonstrate Confidence in your work and restore Confidence for our patients. Confidence that moves.

The Customer Financial Services Representative is responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum. Working closely with Customer Service and Sales Organization, provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure.

Principal Duties and Responsibilities:

• Responsible for monitoring assigned customer accounts and tightly follow-up on past due accounts.
• Initiate daily contact with customers by phone or e-mail to collect past due amounts.
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers.
• Closely collaborate on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers.
• Maintain well-documented customer files and track collection efforts in collection tool. • Identify and escalate credit risks and uncollectable accounts to management.
• Timely escalate issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold.
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate.
• Complete administrative tasks as assigned by management.
• Complete ad-hoc requests and reports.
• Work towards set goals and meet metrics (number of calls, amounts collected, bad debt etc).
• Provide cross-team and back-up support.
• Ensure adherence to Finance and Compliance policies.
• Support Management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

Expected Areas of Competence (i.e. knowledge, skills, and abilities) 

• Excellent Customer Service skills.
• Excellent Communication skills (oral and written).
• Excellent interpersonal and rapport-building skills, strong team-player.
• Positive attitude, proactive and flexible.
• Good organization skills and problem-solving skills.
• Good analytical skills.
• Ability to follow instructions and procedures and work towards set goals.
• Ability to work under pressure and deal with competing priorities.
• Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required.

Education/Experience Requirements:

• GED/High School diploma required. Associate’s degree preferred.
• Previous Customer Service and Credit & Collections experience preferred
• French language skills an advantage
• Minimum of 3 years relevant working experience

Travel Requirements