What are the responsibilities and job description for the Accounts Receivable Collections Specialist position at SCRAM Systems?
Job Description
Job Description
Job Summary :
The Accounts Receivable Collections Specialist is responsible for managing customer collection activities while maintaining positive customer relationships and other AR duties as assigned.
Duties / Responsibilities :
- Posting customer payments daily.
- Processing credit card payments over the phone.
- Maintain detailed customer collection records and send approved delinquent accounts to the collection agency.
- Pro-actively review accounts receivable aging and reach out to customers via e-mail or phone to obtain status of future payments.
- Develop and manage close professional relationships with customers' Accounts Payable departments, including responding to requests for current statements and / or invoices.
- Ensure timely communication with customers to expedite customer payments including warnings for credit holds on delinquent accounts. Research and resolve any disputes to mitigate delinquencies while enhancing customer satisfaction.
- Manage customer payment plans and delinquency letter timelines.
- Tracking accounts on aging reports. Work with the internal sales team to address customer issues to maintain positive client relations.
- Inform management of delinquent AR and any other significant customer issues.
- Assist with weekly collection meetings with upper management.
- Assist in annual audit data collection as needed.
- Setting up new accounts in JDE and other Invoicing duties as required.
- Other duties as assigned.
Skills / Abilities :
Education and Experience :
Physical Requirements (With or without reasonable accommodation) :
