Director, IT Delivery Management

Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of “well-th. rebalanced.” Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

Your Future Team

The Director of IT Delivery Management will oversee a growing team responsible for the coordination and delivery of work across the Platform & Innovation department. This role is pivotal in managing the intake, coordination, and deployment of IT work, ensuring seamless technical operations and delivery of key IT initiatives. The ideal candidate will possess a blend of project and operations management skills, a strong understanding of ITIL and Infrastructure/Environment operations, and excellent cross-functional stakeholder management abilities. They will also be responsible for overseeing release and change management, as well as infrastructure project operations, to drive the success of the department's processes.

What You’ll Do

• Oversee the department’s project intake, activation, and delivery gates along with interfacing with the Hightower PMO to coordinate delivery
• Provide technical project management to infrastructure projects across a variety of disciplines
• Oversees the release and change management processes, balancing release deployment activities with risk and ensuring the quality and consistency of our environments
• Facilitate the IT team’s operational leadership function across technical domains within P&I and across affiliated Hightower entities
  
  
  

What You’ll Bring

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience: 7 years of experience in a leadership role within IT service management, demonstrating a history of progressively increasing responsibilities.
• ITIL Knowledge: Knowledge of ITIL framework and best practices, with certifications such as ITIL Foundation, ITIL Practitioner, or ITIL Expert.
• Project Management Proficiency: Proficiency in project management methodologies and tools.
• Technical Familiarity: Familiarity with the latest technologies, trends, and best practices in IT service management.
• Vendor Management Experience: Experience managing vendor relationships and contracts.
• Information Security Understanding: Understanding of information security principles and practices.
  
  
  

What We Offer

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• Mother’s lounge onsite
• Flexible PTO plan
• Hybrid model work schedule (minimum 50% in office)
• Free brand-new gym in the Chicago office
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• Base salary of $155,000-$165,000 plus discretionary bonus (exact base salary amount will be dependent on experience)
  
  
  

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.