What are the responsibilities and job description for the Director, IT Service Management position at Loyola University Of Chicago?
Position Details
Position Details
Job Title | DIRECTOR |
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Position Number | 8100176 |
Job Category | University Staff |
Job Type | Full-Time |
FLSA Status | Exempt |
Campus | Rogers Park-Lake Shore Campus |
Department Name | IT SUPPORT SERVICES |
Location Code | IT SUPPORT SERVICES |
Is this split and/or fully grant funded? | No |
Duties and Responsibilities |
Job Summary This position provides strategic and operational leadership for the desktop technicians, desktop engineers, the end-user technology acquisition team, and the university service desk - all total comprised of 16 full-time employees (FTE) and 30 student workers. The role ensures efficient and high-quality IT support for faculty, staff, and students. Responsibilities include technology procurement, service desk operations, break-fix support, and call resolution, all while fostering a collaborative, customer-focused team culture. The Director drives continuous improvement in support services, aligns IT initiatives with institutional goals, and ensures compliance with organizational standards and best practices. General Responsibilities:
Position Specific Responsibilities:
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Minimum Education and/or Work Experience |
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Qualifications | Must be inspired to continuously improve the University's experience of IT service. Success in this role demands experience in developing and operating service management platforms. Skill in business analysis and excellent customer and team communication are also required
Language Ability
Interpersonal *
Organizational Skills
Communication
Reasoning Ability
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Certificates/Credentials/Licenses | |
Computer Skills |
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Supervisory Responsibilities | Yes |
Required operation of university owned vehicles | No |
Does this position require direct animal or patient contact? | No |
Physical Demands | None |
Working Conditions | None |
Open Date | 02/11/2025 |
Close Date | |
Position Maximum Salary or Hourly Rate | $160,000/ann |
Position Minimum Salary or Hourly Rate | $140,000/ann |
Special Instructions to Applicants | |
About Loyola University Chicago | Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy. |
Quick Link for Posting | https://www.careers.luc.edu/postings/31084 |
Loyola University Chicago is an Equal Opportunity / Affirmative Action employer with a strong commitment to hiring for our mission and diversifying our faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
Loyola University Chicago is an Equal Opportunity Employer.
Salary : $140,000 - $160,000