What are the responsibilities and job description for the Director – IT Service Management, Digital Enablement position at United Airlines?
Description
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
The IT Service Management Leader drives global IT Service Management excellence in an Agile enterprise, collaborating with IT teams to improve ITIL-based processes like Change, Release, Incident, Problem, and Knowledge Management. They cultivate service ownership by developing a Service Catalog and Service Portfolio Management. Collaborating with the MD of IT Operations, this role ensures world-class IT service delivery. They will partner closely with domain leaders in Infrastructure, Cyber Security, Product teams, business divisions, and functional support teams such as HR, Finance, Sourcing. This is a key leadership role within Digital Technology passionate about innovation, design, and development of new digital solutions.
This role is Hybrid out of Chicago or Houston.
Key Responsibilities :
Operational Leadership
- Provide clear executive decision-making and priority management; coach and build confidence in team to make good business decisions using technology & analytical thinking; proactively plan, communicate & mitigate risks across collaborators.
- Achieve operational excellence and superior user experience advances by building a high-performing team to deliver and exceed goals and objectives.
- Drive continuous infrastructure, tools, and process improvement, collaborating with multi-functional teams in support of campaigns / projects, analytics / reporting / business intelligence.
- Work seamlessly with other Digital Technology & business unit leaders to architect and build best in class solutions and experience.
Delivery / Execution
Digital and Technical Strategy
Leadership and Development
Operations
Qualifications
What’s needed to succeed (Minimum Qualifications) :
The base pay range for this role is $171, to $233,
The base salary range / hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and / or long-term incentive compensation awards.
You may be eligible for the following competitive benefits : medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
Salary : $171 - $233
