IT Support Specialist

Description

Highway Products is an exciting and rapidly expanding company located in the beautiful surroundings of Southern Oregon. We pride ourselves on producing the top truck accessories in North America, backed by our stellar reputation! Join our dedicated team and become a part of an industry leader that sets the standard for excellence.

Take a look at what we do: https://highwayproducts.com

We proudly announce an opening for an IT Support Specialist to join our dynamic team! In this crucial role, you will be the primary point of contact for our user community, delivering top-tier technical support for a wide range of IT challenges. Your expertise will be essential in installing, diagnosing, repairing, maintaining, and upgrading hardware and software, ensuring seamless operations.

You will tackle troubleshooting head-on and provide impactful end-user training that empowers our team to maximize their technology use. Collaboration with end users and technical staff will be central to your role as you implement and maintain robust systems that not only adhere to industry best practices but also drive our business objectives forward.

Your commitment to upholding the security and integrity of our data, systems, and network will play a vital role in our success. This is an extraordinary opportunity to make a significant impact and enhance the effectiveness of our IT operations. 

Join us and take your career to the next level!

 DUTIES & RESPONSIBILITIES:

• Respond to Help Desk service requests promptly, evaluating, prioritizing, responding, resolving, documenting, and tracking end-user incidents.
• Maintain timely and accurate helpdesk records using the ticket management system.
• Install, configure, test, maintain, monitor, and troubleshoot end-user desktop/laptop software/hardware, networked peripheral devices, and other networking software/hardware products.
• Troubleshoot LAN and WAN connectivity issues. Provide connectivity to wireless or wired infrastructure for desktops, laptops, printers, and all computer-related equipment. Support user remote access.
• Provide basic training to end users for proper use of computer equipment and software, including Microsoft products.
• Keep current on new IT technologies and provide guidance to less experienced personnel. Ability to lead small to mid-size projects.
• Work closely with other IT staff and subject matter experts, and end users to gather requirements, design applications, and troubleshoot issues.
• Solve problems efficiently and document how issues are resolved.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Business, Accounting, Information Technology, or equivalent experience. 
• Working knowledge of Microsoft Windows; troubleshooting, registry modifications, Active Directory integration, desktop hardware, and common antivirus solutions. 
• Basic networking skills. 
• Experience with workstation imaging solutions, general networking technologies, remote desktop connections, and helpdesk ticketing systems.
• Understand basic networking concepts, including IP addressing, and switching. Ability to install network printers and peripherals. 
• Experience working with and troubleshooting Microsoft Office Products, Microsoft 365.  
• Experience installing and troubleshooting engineering and digital applications such as Solidworks, PDMWorks, Draftsight, Adobe Cloud, etc.
• Strong problem-solving skills, with the ability to identify complex problems and develop and implement solutions. 
• Ability to work in a fast-paced, high-pressure environment with the flexibility to meet time demands and focus on quality.
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills. 

Requirements

  WHY WORK AT HIGHWAY PRODUCTS? We offer more than most employers here in the valley:

• Wages - We have a continuous performance review process, which allows the potential for wage increases. The first one after 90 days of employment.
• Training – We want you to grow with us! We provide job-specific training as well as an in-house Weld Training Program and Fabrication Training Program. Both programs provide the ability to receive training in our facility with the goal of transferring to those departments.
• Benefits - We offer competitive benefits, including paid holidays, paid time off that starts accruing on your first day, health, dental & vision insurance, and a generous 401(k) employer match program.

Highway Products, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Highway Products complies with the Americans with Disability Act.