Behavioral Health Care Coordinator

Hill Country Community Clinic

Job Description

Job Title: Behavioral Health Care Coordinator
Location: TBD
Job Type: Non-Exempt, Full-Time

Schedule: 4/10
Reports To: ECM Program Manager

Job Summary:

The Behavioral Health Care Coordinator (BHCC) plays a critical role in supporting patients with behavioral health needs by coordinating care between providers, community resources, and social services. The BHCC ensures that patients receive timely access to integrated behavioral health and primary care services. This position involves patient engagement, case management, and collaboration with a multidisciplinary team to improve patient outcomes.

Key Responsibilities:

• Coordinate behavioral health services for patients, including scheduling appointments, referrals, and follow-ups.
• Assist in developing and implementing patient-centered care plans in collaboration with medical and behavioral health providers.
• Provide patient education on mental health conditions, treatment options, and available community resources.
• Conduct outreach to patients for follow-ups, medication adherence, and engagement in treatment plans.
• Facilitate communication between patients, primary care providers, behavioral health clinicians, and external agencies.
• Track patient progress, document care coordination activities, and maintain accurate records in the electronic health record (EHR) system.
• Support crisis intervention and assist in linking patients to emergency mental health services when necessary.
• Collaborate with social workers and case managers to address social determinants of health that impact mental wellness.
• Advocate for patients' needs within the healthcare system and assist with navigation of insurance coverage and benefits, including Medi-Cal and Medicare.
• Ensure compliance with all applicable federal, state, and local regulations, including HIPAA and FQHC-specific guidelines.

Qualifications:

• Bachelor's degree in social work, psychology, public health, or a related field, preferred.
• Minimum of two years of experience in care coordination, case management, or behavioral health services, preferably in an FQHC or community health setting.
• Familiarity with Medi-Cal, Medicare, and other healthcare coverage programs.
• Experience working with diverse and underserved populations, including individuals with serious mental illness (SMI) and substance use disorders (SUD).
• Strong knowledge of behavioral health resources and community-based services.
• Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to work independently and collaboratively within a multidisciplinary team.

Behavioral Standards:

• Adheres to Policies & Procedures
• Participates in team systems
• Performs duties ethically
• Maintains client confidentiality
• Demonstrates ability to re-prioritize duties as the need arises
• Uses time efficiently
• Displays flexibility in accepting, changing or carrying out assignments
• Maintains a neat, clean & safe work environment throughout the facility
• Performs job duties in a quality manner

Language Ability:

Must have intermediate level language skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals, groups or employees of organization.

Math Ability:

Must have basic math skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Reasoning Ability:

Must have intermediate level reasoning skills. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have good working knowledge of Windows operating systems, Microsoft Office Suite Word, Excel, Outlook, and Internet browsers and related software. Must have good working knowledge of medical management software. Proficient with computers, copiers, fax machines, printers, multi-line telephone systems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is an indoor business and medical office environment. The noise level in the work environment is usually moderate with normal business office, computer, printer and medical equipment noises.

While performing the duties of this job, employees will regularly use hands to finger, handle or feel, and talk or hear. Employees will frequently sit and reach with hands or arms. Employees will occasionally stand, walk, balance, stoop, kneel or crouch, and smell. Employee will frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Employee must use close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus