Service Coordination Team Lead

At Hill Country Mental Health and Developmental Disabilities Center our vision is to empower people, foster hope,
support choice, and celebrate success.

Help us help others:

The Service Coordination Team Lead, under direction of the Regional Director of Service Coordination, is responsible for providing valuable support to Service Coordinators through modeling, mentoring, and hands-on assistance, driving LIDDA performance through running of A/B reports, meeting with Service Coordinators to review performance and strategize improvement, and acting as a mentor and role model to Service Coordinators in all aspects of behavior. The Service Coordination Team Lead adds a valuable element of support to both the experience of Service Coordinators, as well as improving the quality and performance of service coordination. This position requires a high-level understanding of service coordination activities, state data systems, Electronic Health Records (EHR), Health and Human Services Commission (HHSC) service coordination standards, a keen awareness of best practices for achieving high performance as a Service Coordinator, a positive and motivating attitude, and frequent travel to regionally assigned LIDDA locations to provide in-person support. This position has the ability to be based in Comal, Gillespie, Hays, Kerr, Medina or Val Verde County.

You will get to:

• Meeting with Service Coordinators both in-person and virtually on a routine basis to discuss caseload needs, provide support, strategize solutions, and identify training needs.
• Carries a small caseload, as needed and as assigned, based upon case complexity and current staffing ratios; subject to change and vary.
• Providing caseload coverage during vacancies to ensure continuity
• Mentorship for recently hired Service Coordinators, including a seamless transition from New Hire Training to on-the-job training, including but not limited to shadowing and mentoring various Service Coordination activities after a new Service Coordinator receives their caseload.
• Using data systems and tools to routinely run performance indicator reports to track Service Coordinator performance, and engaging in individual discussions to motivate and support Service Coordinators to meet targeted performance expectations.
• Conducting routine team meetings, either virtually or in-person, to facilitate large/small group discussion, present new information, provide training/support, and generally motivate Service Coordinators
• As needed, providing additional collateral contacts by making telephone calls and following up on outstanding issues, in collaboration with the assigned Service Coordinator, to provide valuable support and drive performance
• Frequent, ongoing feedback and communication with the Regional Director of Service Coordination regarding Service Coordinator performance, acting as designee as assigned.
• Frequent engagement with various other members of Hill Country MHDD, including LIDDA Management, Office Coordination, QM, IT and others to continuously drive quality improvement.
• Requires minimal direction and supervision.
• Other duties as assigned

Youll definitely need:

• Bachelors or an advanced degree from an accredited college or university; or
• An associate degree in social, behavioral, human service, or health related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
• Required Qualifies and credentials as a Service Coordinator according to HHSC requirements.
• A valid Texas State Drivers License.
• Current automobile insurance and the ability to travel when necessary.

Well also want you to:

• Provides backup to Service Coordinators as needed.
• Train staff
• Cross-trains to cover other positions as needed.
• Projects as assigned by LIDDA Management

• Communicates effectively and in a timely manner with team and individuals served. Returns phone calls, coordinates with other community services, sends and responds to correspondence, appropriately expresses information.
• Works cooperatively with Supervisor. Communicates effectively, keeping supervisor adequately informed with accurate and complete information; willingly and effectively performs assigned duties.

• Works cooperatively with others. Demonstrates courtesy and respect in relationships with others within the organization and external to the organization. Is not engaged in frequent conflicts with others.
• Adheres to a standard work schedule of 8:00 a.m. to 5:00 p.m. with an hour lunch from 12:00 p.m. to 1:00 p.m. to ensure office coverage during standard business hours, with exceptions to be situationally approved by supervisor.
• Follow policy and procedures for protecting clients as well as reporting client abuse and neglect if needed.
• Protects and ensures client rights at all times.
• Comply with all HCMHDDC policies, and procedures, including the completion of all required training.

Were excited to provide:

• PPO health insurance plan with option to add dependents.
• PPO dental plan and vision insurance options for healthy teeth and eyes.
• Employer paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar for up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings to plan for retirement.
• Generous paid time off for fun and vacations and paid sick time for when youre under the weather.
• Authentic and caring environment where folks care about each other and want to do good in the world.

We can pay you:

$25.48 per hour and benefits plus good karma for doing good in the world.