What are the responsibilities and job description for the Patient Services Rep position at Hillcrest Hospital Pryor?
Overview
Join our team as a day shift, full-time, Patient Services Rep in Pryor, OK.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
- Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
Get to Know Your Team:
- Hillcrest Hospital Pryor is a 48-bed acute care hospital that provides a range of health care services to the community, including emergency services, urology, ENT, gastroenterology, cardiology, orthopedics, general surgery and wound care.
Responsibilities
Welcome patients and visitors by greeting them promptly and providing them courteous customer service.
Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members.
Review face sheet with patient at time of visit and has patient sign sheet verifying information.
Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic.
Receive payment for co-pays, co-insurance, and outstanding balances.
Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits.
Monitor and maintain waiting room and work area to ensure a clean and professional environment.
Is knowledgeable of the location and contents of the SDS manual.
Limit access to patient/employees information on a job related need to know basis.
Demonstrate effective verbal and written communication.
Qualifications
Job Requirements:
- High School Diploma or GED
Job Preferred Requirements:
- Previous customer service experience preferred
- Previous medical office experience would be a plus
