What are the responsibilities and job description for the Dispatcher position at HILLER LLC?
Hiller Plumbing, Heating, Cooling and Electrical was recently named the fifth fastest-growing private company in Middle Tennessee and is expanding our teams, products, services and infrastructure to optimize the customer experience. The position of the dispatcher is to coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller’s values. Job Responsibilities :
- Dispatch technicians to service calls and maintain technician schedules.
- Prioritize calls according to customer and / or operational need.
- Coordinate and maintain on call schedules for technicians and after hours procedures.
- Schedule calls, enter service calls, and debrief with technicians.
- Maintain complete, accurate and updated information in the customer database.
- Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
- Address all concerns, questions and problems from customers and technicians.
Utilize clear communication to manage conflict resolution.
