Our Mission
Be America's Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller's 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller's family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join Hiller
At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!
- Our Family Owned & Care Culture
- OUR VALUES
- Healthy Work / Life Balance
- Established Career Paths
- Advancement Opportunities
- Year-round work - NO LAYOFFS
- 401k Plan w / Company Match
- Employee Referral Program
- Regular Performance Reviews
- Paid Training in our state-of-the-art facility
Benefits
Medical, Dental & Vision insurance
Long and Short-term disability
Company paid $50,000 life insurance
Company paid vacation
Paid holidays
Medical Flex Spending accounts - Family care
Position Summary :
To help achieve Hiller Plumbing Heating Cooling and Electrical (Company) strategic objective and annual goals through the delivery of exceptional service and support reflective of the Company's vision, mission, purpose, and values to be America's Best Technicians.
Responsibilities :
Create a care culture.Create a positive customer experience by ensuring all team members are properly trained to complete the install correctly the first time with quality, care, and to applicable codes to avoid refunds and recalls.Mentor apprentices under his / her care to achieve the desired performance metrics.Achieve budgeted HVAC installations, revenue and gross margin.Oversee technicians are thorough and accurate in completing install inspections, Health & Safety Checklists, and communicating findings to the customer using a written option sheet.Proper use of down tag.Ensure technicians understand when to issue a "Lock Out / Tag Out" and the required follow-up steps.Manage install personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.Evaluate workload and scheduled to maximize production.Ensure every install performed is completed on time and to the customer's satisfaction.Oversee the technicians are keeping their trucks clean, stocked, and accurately inventoried.Ensure the technicians are protecting the customer's home from damage while working and leaving the customer's home cleaner than when the technician arrived.Assist in resolving customer complaints to achieve 100% customer satisfaction.Perform on-site job inspections.Consistently provide accurate True Transparency pricing in advance of starting any work.Be available for overtime and on-call status to respond immediately to HVAC emergencies.Ensure each team member completes job to Hiller performance standards appropriate codes and customer satisfaction.Complete weekly truck inspections.Ensure the team manages appropriate inventory of parts required for installs.Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.Support Install Technicians on troubleshooting issues as needed.Accountable for team performance and progress toward company goals.Responsible for the interview and selection process of install team leads, technicians and apprentice candidates.Manage to performance metrics scorecard.Train, coach, and mentor team leads, technicians and apprentices.Investigate and resolve all reported safety issues.Resolve any issues involving missing and / or damaged tools and any vehicle malfunction.Communicate the benefits of Club Memberships.Protect and Grow Company Assets and Reputation of the Company.Perform other duties as assigned.Position Requirements :
EPA Technician Certification.A High School diploma or general education degree (GED) required.A minimum of four years' experience preferred but not required in installation of diverse HVAC systems.A valid driver's license and approved to drive by Company's insurance carrier.Must be highly organized with good attention to detail and follow through.Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.Excellent customer service skills with desire to exceed customer expectations.Function in a team environment and possess a willingness to effectively lead a team in a way that produces positive outcomes.Must be able to use a computer tablet, smart phone and read a map or follow GPS.Physical Requirements :
Spends majority of time in the office addressing any problem issues and / or administrative needs.Occasionally works in outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow).In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and / or crawlspaces.In the field, must be able to lift 50 pounds with ability to push, pull, carry, or maneuver heavier items (with additional manpower or appropriate devices).In the field, may occasionally works from heights up to 15 feet above ground.In the field, carries 24 ft extension ladder alone and / or 40 ft extension ladder with a fellow-coworker on most jobs.Have good visual acuity.Position Specific Standards :
Maintain confidentiality on all private, sensitive, and proprietary Company issues and concerns.Always maintain a professional image by wearing company approved apparel.Always maintain a professional and courteous demeanor with customers and all staff.Abide by all Company standards of performance, ethics, and integrity.Follow all safety protocols, policies, and procedures.Maintain knowledge of industry emerging standards and trends to ensure the Company maintains compliance.Stay abreast of new and existing Company products, services, systems, policies, procedures, and processes.Willing to continue training for personal growth as well as participating in the training of new employees.Proactively address and resolve customer issues and concerns.Willing to continue professional development.Willing to work hours outside of a normal work schedule, as needed.We sincerely thank all applicants in advance for submitting their interest in this position.
Hiller is an EEOC employer.
Applicants will be required to undergo pre-employment drug screens and background checks.
Apply today if you have what it takes to be a part of the industry's best team in the home service industry!
Salary : $50,000
