Service Administrator

The Hiller Companies LLC, a national leader in the fire protection and security industry, is currently seeking a Service Administrator to join our growing fire protection business at our Amesbury, MA location, conveniently located between I-495 and I-95. The Service Administrator is a critical support role to the Service Team to help ensure strong communication, timely completion of jobs, and the presence of proper documentation for all work performed by the field. This role also serves as the primary liaison to 3rd party portals helping to maintain compliance to customer and municipality requirements.

Responsibilities:

Receive overflow incoming service calls to provide a better customer experience for our valued customers.

Review all completed jobs and verifying inventory and cost material to jobs appropriately during the job closure process.

Burden and complete jobs and communicate with Service Team for any additional information

Maintain and process inspection documentation as required during the job completion process.

Assist in tracking and addressing all jobs that are re-opened due to missing information

Aid Service Coordinators in the processing of purchase orders.

Communicate to the Sales Team when a quote is needed that was identified during a service call (such opportunities will primarily be recognized during the job closure process)

Serve as the point of contact for all 3rd party portals (IROL, etc.)

Send inspection reports to AHJs and completion of repair notices to 3rd party portals.

Ensure work order extensions are requested in customer portals, as required.

Send proforma to customers that require documentation for PO purposes.

Complete special projects as required .

Offer suggestions and solutions on improving efficiency of general procedures.

Additional duties as required.

Qualifications:

• 2 years experience in business-to-business customer service experience is required.

Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.

Excellent communication and customer service skills, with the ability to interact professionally with clients and team members.

Confident personality to properly negotiate with outside organization contacts, such as vendors and customers.

Excellent oral and written communication skills.

Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs

Strong record-keeping, analytical skills, time management, and job prioritization skills.

Exceptional organizational skills and attention to detail.

Demonstrate understanding of workflow processes and service operation metrics.

Prior experience with Service Trade or similar program.

Working knowledge of JD Edwards E1 or other ERP system

Benefits:

Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Company-provided training, tools, and equipment.

Career advancement potential within a growing company.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Amesbury, MA 01913 (Required)

Ability to Relocate:

• Amesbury, MA 01913: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30