Patient Support Specialist

Job Description

Job Description

Description :

A Patient Support Specialist greets and interviews patients and obtains signatures for the purpose of initiating the patient record. This includes obtaining financial, demographic, and medical data for patient billings and charting. The Patient Support Specialist will obtain insurance benefits & precertification, including collection on estimated patient balance due. This position will perform pre-registration phone calls on patients scheduled for services. All patients and visitors are to be welcomed in a warm, caring, and professional manner. Scheduled workdays and times could vary and will include weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Generates the admission records on the computer.
• Pre-registers and pre-admits scheduled patients.
• Works with insurance company and / or business obtain precertification and correct information needed for billing.
• Generates daily reports and distributes them to proper departments.
• Promptly receives and dispatches all calls coming into the switchboard console.
• Is familiar with all procedures and requirements for initiating pages for fires, codes, and disasters.
• Utilizes computer to determine patient locations for directing callers and visitors to appropriate patient room.
• Accurately scans paperwork daily.
• Generate daily reports from CPSI.
• Completes registration of swing bed patients, outpatients, inpatients, ED patients, and of specialty clinic patients needing hospital services.
• Maintain orderly condition of assigned work area.
• Maintain confidentiality of all patients, hospital, and physical related information
• Is knowledgeable of general hospital and department specific policies and procedures.
• Other duties may be assigned and are subject to change with or without prior notice.
• Collect Payment / balance on patient accounts.
• Identify delinquent accounts and attempt collection.
• Identify charity opportunities.
• Assist registration in ED, during peak times.

ADDITIONAL DUTIES

The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by Hillsboro Health.)

Requirements :

EDUCATION AND / OR EXPERIENCE

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

WORK ENVIRONMENT

CORPORATE COMPLIANCE

Receives training and / or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and / or abuse.

SHIFT

Days with a weekend rotation. Hours 7A-5P

BENEFITS

Please use the link below to visit our website for a list of benefits offered.

Staff Benefits - Hillsboro Health