What are the responsibilities and job description for the Support Specialist position at Springfield Plastics, Inc?
Job Description
At Springfield Plastics, Inc., we're seeking a skilled Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering top-notch service to our clients, providing them with expert guidance and support throughout their interactions with our company.
Key Accountabilities
• Respond promptly to customer inquiries, addressing their questions and concerns via various communication channels;
• Develop and maintain detailed knowledge of our products and services, enabling you to provide accurate information and recommendations;
• Effectively communicate with customers, both internally and externally, to resolve issues and ensure complete satisfaction;
• Leverage technology to manage customer interactions efficiently, utilizing software to streamline processes and enhance productivity;
• Collaborate with internal stakeholders to drive results, foster innovation, and improve overall performance;
Requirements
• A high school diploma or equivalent is necessary;
• Proficiency in Microsoft Office applications, particularly Excel and Outlook;
• CRM experience an asset;
• Data entry skills and familiarity with industry-standard software;
• Effective communication and interpersonal skills;
• Ability to work under pressure, prioritizing multiple tasks;
• Passion for continuous learning and self-improvement;
Compensation Package
This role offers a competitive compensation package, including a salary range of $18-$25 per hour, demonstrating Springfield Plastics, Inc.'s commitment to investing in its employees.
At Springfield Plastics, Inc., we're seeking a skilled Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for delivering top-notch service to our clients, providing them with expert guidance and support throughout their interactions with our company.
Key Accountabilities
• Respond promptly to customer inquiries, addressing their questions and concerns via various communication channels;
• Develop and maintain detailed knowledge of our products and services, enabling you to provide accurate information and recommendations;
• Effectively communicate with customers, both internally and externally, to resolve issues and ensure complete satisfaction;
• Leverage technology to manage customer interactions efficiently, utilizing software to streamline processes and enhance productivity;
• Collaborate with internal stakeholders to drive results, foster innovation, and improve overall performance;
Requirements
• A high school diploma or equivalent is necessary;
• Proficiency in Microsoft Office applications, particularly Excel and Outlook;
• CRM experience an asset;
• Data entry skills and familiarity with industry-standard software;
• Effective communication and interpersonal skills;
• Ability to work under pressure, prioritizing multiple tasks;
• Passion for continuous learning and self-improvement;
Compensation Package
This role offers a competitive compensation package, including a salary range of $18-$25 per hour, demonstrating Springfield Plastics, Inc.'s commitment to investing in its employees.
Salary : $18 - $25
