Registration Clerk

A Registration Clerk greets and interviews patients and obtains signatures for the purpose of initiating the patient record. This includes obtaining financial, demographic, and medical data for patient billings and charting. The Registration Clerk responds to all calls received on the console promptly and courteously. This includes accurate operation of the console and paging system to properly process all calls and requests received. All patients and visitors are to be welcomed in a warm, caring, and professional manner. Scheduled workdays and times could vary and will include weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
• Assists and/or answers phones when needed.
• Assists in transporting patients to and from rooms, as necessary.
• Generates the admission records on the computer.
• Pre-registers and pre-admits scheduled patients per each department’s requirements.
• Verifies insurance is correct, active, and verifies benefits. Generate estimates when needed.
• Works with insurance company and/or business obtain precertification and correct information needed for billing.
• Generates daily reports and distributes them to proper departments.
• Is familiar with all procedures and requirements for initiating pages for fires, codes, and disasters.
• Utilizes computers to determine patient locations for directing callers and visitors to appropriate patient rooms.
• Accurately scans paperwork.
• Generate daily reports from Evident.
• Completes registration of swing bed patients and of specialty clinic patients needing hospital services.
• Maintain orderly condition of assigned work area.
• Maintain confidentiality of all patients, hospital, and physical related information
• Is knowledgeable of general hospital and department specific policies and procedures.
• Other duties may be assigned and are subject to change with or without prior notice.
• Cashier duties.

OTHER RESPONSIBILITIES

• Completes assigned daily duties.
• Accepts reassignment to other units if necessary.
• Follows expected work practices.
• Displays thoroughness and accuracy of work.
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• Works in a safe manner, including reporting unsafe equipment or the environment.
• Well organized, accepts assignments willingly and accomplishes them quickly.
• Anticipates problems and suggests solutions.
• Helps with not specifically assigned duties.
• Works steadily and always keeps busy.
• Maintain knowledge and skills necessary to communicate and interact with patients, visitors, and staff in the following age groups: Infant, Pediatric/adolescent, Adult, and Geriatric
• Ability to work well with a diverse work team.
• Ability to work under pressure with time constraints.
• Ability to concentrate.
• Ability to work independently with minimal supervision.
• Good mental health and emotional maturity
• Maintain appearance appropriate for job duties.

(The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, and really additional responsibilities may be assigned, as required, by Hillsboro Health.)

EDUCATION AND/OR EXPERIENCE

• High school diploma required.
• Required proficiency in general clerical office duties, i.e., computer keyboarding, average typing skills, and switchboard console.
• Excellent customer services skills required.
• Previous experience as receptionist, secretary or switchboard is preferred.
• Must maintain an average accuracy of 98.7% or above.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

• Prolonged, extensive, or considerable sitting
• Constantly required to use arms, hands, and fingers for repetitive movement - typing, and occasionally grasping, pulling, and pushing
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

WORK ENVIRONMENT

• Work is sedentary.
• Duties are performed within comfortable climate-controlled surroundings.
• Possible exposure to infectious disease
• Daily contact with patients, visitors, other hospital staff and physicians

CORPORATE COMPLIANCE

Receives training and/or attends necessary meetings to meet the criteria as outlined in Hillsboro Health’s Corporate Compliance Plan and Code of Conduct. Understands the responsibilities related to compliance and knows how to contact the Corporate Compliance Officer should there be any instance of question or concern regarding fraud and/or abuse.

BENEFITS

Please use the link below to visit our website for a list of benefits offered.

Staff Benefits - Hillsboro Health