What are the responsibilities and job description for the Customer Service Representative position at Hillsboro Aviation?
About Hillsboro Aviation
Founded in 1980, Hillsboro Aviation offers complete helicopter and airplane services comprised of five divisions: contract & charter, aircraft sales & management, service center, FBO, and parts sales. Serving domestic and international markets in the government, commercial, and private sectors, we have over 85 employees and 14 turbine aircraft. We operate out of our award-winning headquarters at the Portland-Hillsboro Airport (KHIO).
Our Vision
We believe in the power of a personal approach. We passionately purvey the notion of flight, a dream demanding creativity, persistence, resilience, and intent. We strive to foster a legacy of innovative thought, leadership, mentorship, service, and sustainability. We are dedicated to providing opportunity and growth for our team, our customers, and our community by providing extraordinary and memorable experiences in the air and on the ground.
The Position
Our award-winning FBO represents Avfuel and offers luxury services and amenities including hangar space, aircraft detailing, exercise facilities, and a state-of-the-art lobby.
Hillsboro Aviation is seeking a part-time weekend Customer Service Representative/Receptionist to join our growing team of professionals. This position requires an outgoing personality with a dedication to professionalism and organization. Making arrangements for incoming aircraft and providing VIP level customer service upon arrival and departure is the primary focus of the position, as well as providing exceptional service answering the phones, directing calls, and greeting walk-in guests.
The ideal candidate should exhibit a “teamwork” attitude and have the ability to work well with others, able to take initiative and be a self-starter, have attention to detail, and be able to uphold and represent the company in a professional manner.
Job Responsibilities
- Provide high-level customer service to our customer base
- Answering and directing incoming phone calls
- Recording and organizing customer requests in CRM platforms
- Making arrangements with local hotels, rental/town car companies, caterers, etc.
- Coordinating with Line Service to ensure aircraft services are consistently provided correctly and on-time
- Other administrative tasks pertaining to the operations of Line Service and the FBO
Qualifications/Licenses
- High School Diploma or Equivalent (minimum)
- Must have a valid driver’s license
Required Skills/Experience
- Previous experience in a customer service based environment
- Ability to socialize with customers
- Vigorous attention to detail and organization
- Ability to multi-task
- Ability to remain calm and collected in a fast-paced, dynamic environment
Preferred Skills/Experience
- Previous CRM experience
- Previous FBO experience
- Microsoft Office 365 experience
Benefits
- Paid sick days and holidays
- Wellness benefits, including alternative care and lifestyle discounts
- Monthly employee engagement events, including BBQs and happy hours
- Exercise, shower facilities, and locker rooms at headquarters
Hillsboro Aviation’s growth and sustainability is rooted in its commitment to attracting a diverse set of talent from around the world. To that end, we encourage qualified individuals from all walks of life to apply. We are an equal opportunity employer (EEO) and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
This job will remain open until filled. Please do not call regarding the status of your application.
