What are the responsibilities and job description for the Program Coordinator (Solid Waste Franchise Contracts) position at Hillsborough County - Board of County Commissioners?
Job Description
Job Overview
Performs professional level work developing, organizing, administering, and evaluating assigned programs and functions, providing guidance and technical expertise to assigned program staff, other departments, the community, and program participants. Incumbent may coordinate one or more specialized programs.
Salary
46,654 - $81,681
Ideal Candidate
The Hillsborough County Solid Waste Management Department is seeking a Program Coordinator to provide operational and administrative oversight of the county's solid waste franchise agreement. The ideal candidate will have working knowledge of Hillsborough County's Solid Waste operations. Candidates should have demonstrated experience in customer service and case management, along with advanced skills in Microsoft Excel. Candidate should be able to defuse most escalated customer service issues without the need of next level management. The candidate must be able to effectively work with others to determine agreeable solutions to issues as well as problem-solving.
Bi-lingual candidates are strongly encouraged to apply. Possession of excellent verbal and written communication abilities in both English & Spanish is a plus.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note : The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.
Coordinates action where several organizational entities are involved and follows up to ensure that all details and program requirements are met.
Reviews program operations for compliance, identifies program strengths and weaknesses and areas of non-compliance, and recommends corrective action.
Instructs individuals and groups on proper methods and procedures for compliance with program regulations.
Writes or revises procedural and training manuals and summary reports.
Conducts orientation, training and presentations for individuals, groups, and organizations.
Recruits and trains volunteers and program staff and develop work schedules to provide appropriate staff coverage.
Conducts customer / participant surveys to gather information on program services and customer satisfaction and identify gaps in services.
Assists in the development of the program budget, monitors expenditures.
Job Specifications
Ability to organize and to multi-task.
Physical Requirements
Work Category
Minimum Qualifications Required
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency / disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification :
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
Salary : $46,654 - $81,681
