What are the responsibilities and job description for the Planning & Zoning Tech Tier 2 position at Hillsborough County (Florida)?

Job Description

Salary : Min : $20.22 / hour

Mid : $28.33 / hour

Max : $36.44 / hour

Job Overview

This position is working with the Transportation Review Team within the Development Services Department. The ideal candidate will possess a strong knowledge of standard Customer Service best practices. Experience in Call Center, Customer Relationship Management software and comfort with face-to-face interactions as a big plus. Must be able to make quick and critical decisions within a fast-paced environment with minimal supervision. This position will require the individual to correspond / interact with various managers / leaders from other sections and departments and occasionally with commissioner aides so the ability to effectively communicate both orally and in writing is a must. This position will manage the team's review logs and aid in reviews.

Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Job Distinctions

Reviews site plans that may include flood areas. Performs leadership duties reviewing and researching zoning history documents, analyzing data, and researching records to ensure compliance with applicable land development codes, regulations, and comprehensive plan along with clerical support functions. May also provide backup and support to the sign regulation program.

Duties and Responsibilities

Note : The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

Administrative support for the Transportation Review Section.

Tracks the status of zoning and land development applications, and

Transportation Related Administrative Reviews requests as they go through the development review process.

Verify completeness of transportation review related documents for zoning and site / subdivision development applications.

Functions as lead worker in the research, reviewing, and coordination of transportation, site access and planning matters.

Verifies and researches land descriptions, easements, right of way ownership and jurisdiction utilizing zoning maps, legal descriptions, software and other related files.

Provides assistance to customers and responds to inquiries / complaints.

Maintain all documents for both the master file and electronic file.

Coordinate meetings and correspondence between internal agencies, external agencies and applicants.

Other related duties as assigned.

Job Specifications

Knowledge of State and County Laws, ordinances, and regulations governing transportation, planning and zoning matters.

Knowledge of general office policies, practices and procedures

Knowledge of transportation, land development and construction terminology.

Ability to interact with the public in a professional, courteous manner.

Ability to answer questions and resolve problem situations or refer to appropriate office.

Able to read and interpret maps, plans, aerials and other related documents.

Ability to communicate effectively and persuasively, both verbally and in writing.

Ability to participate effectively in the formulation of departmental policies and procedures.

Ability to work effectively with others.

Ability to plan, organize, set priorities, meet deadlines and multi-task.

Ability to perform basic mathematical calculations.

Ability to use a computer and related software, and various office equipment.

Physical Requirements

Indoor office work, requires sitting for extended period, occasionally noisy.

Work Category

Medium work - Exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.

Minimum Qualifications Required

Associate's degree from an accredited college or university; AND

Three years of public contact experience involving zoning, planning, engineering, real estate, or legal matters;

An equivalent combination of education (not less than a high school diploma / GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above; AND

Possession of a valid Florida Driver's License.

Salary : $20 - $36

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Planning & Zoning Tech Tier 2

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