Program Coordinator (Instructional Media/IT) (50 Max Applicants)

Salary: Min: $22.43 Mid: $30.85 Max: $39.27

Job Overview

The Program Coordinator (Instructional Media/IT) assists in the development and implementation of educational systems using various multi-media platforms for videography, photographic, educational posters and banners, hybrid education, and various IT educational solutions. The program coordinator manages web and social media platforms/communities and provides needed marketing support for the educational programs to Extension stakeholders. The position also serves as Extension’s IT liaison with UF/Hillsborough County for internet connectivity and computer asset management; and offers hardware and software improvement recommendations as assigned by the Department.

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Knowledge, Skills, and Abilities:

• Ability to effectively communicate both orally and in writing.
• Possess excellent spelling, grammar, and punctuation skills.
• Assists faculty in using a HyFlex or similarhybrid learning framework to develop educational programs.
• Willingness to actively maintain relevant technical/professional training and expertise required to effectively perform job duties.
• Ability to manage, perform, and complete assigned project tasks within established parameters/deadlines.
• Ability to maintain responsiveness, flexibility, and function effectively in a multi-task/team environment.
• Proficiency in various educational software platforms (such as e-learning/canvas, Adobe creative suite, and T4)
• Possess tactfulness, patience, and a communication style that allows for effectively interacting and collaborating with, and instructing various personalities in meeting differing internal program demands.
• Familiarity with various web and social media platforms including but not limited to Facebook, YouTube, Twitter, Instagram, wikis, and blogs.
• Ability to speak in front of groups, specifically colleagues and peers, regarding technology recommendations, IT best practices, and social media trends.

• Assists in the development and implementation of educational systems using multi-media platforms; serves as in-house technical expert and support regarding the use of instructional technologies, including computer-based training, desktop videoconferencing, multi-media, and distance learning.
• Develops and tests web pages and content using web-editing software.
• Serves as Extension's technical liaison to UF/Hillsborough County concerning workstations set-up, function, updates, and management of IT assets/inventory.
• Coordinates and manages promotional and educational efforts via social media and web-based platforms, printed collateral, infographics, presentations, videography, and photographs/images; develops/creates Departmental/program collateral consistent with Hillsborough County/UF branding guidelines.
• Maintains awareness of social media/marketing trends and collaborates with program faculty/staff on strategies and implementation; actively assesses and makes recommendations for improved communication of programming information.
• Educates/trains office faculty and staff on effective use of social media, multimedia platforms, and instructional technologies for use in their diverse program areas.
• Manages existing social media platforms/communities by providing relevant daily content, tracking metrics, monitoring comments/inquiries, and working to cultivate new connections.
• Processes images for web pages using image-processing software, such as Adobe Photoshop.
• Recommends technical purchases.
• Performs other related duties, as required.

Job Specifications

• Knowledge of the specific functions, activities, and services provided by the assigned programs and projects.
• Knowledge of applicable laws and regulations governing assigned programs and projects.
• Knowledge of organizational and methods and procedures relating to the effective coordination and administration of assigned programs.
• Ability to plan, organize, coordinate and supervise the work of assigned staff.
• Ability to communicate effectively, both orally and in writing.
• Ability to prioritize work.
• Ability to work effectively with others.
• Ability to follow oral and written instructions and established procedures.
• Ability to organize programs, projects and special events.
• Ability to monitor, oversee and provide guidance to volunteers, assigned staff, clients and customers.
• Ability to maintain files and records and prepare reports and correspondence.
• Ability to use a computer and related software.

Physical Requirements

• The employee is regularly required to talk and hear.
• This position is primarily sedentary.

Work Category

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.

Minimum Qualifications Required

• Graduation from an accredited four-year college or university; AND
• One year of experience directly related to the assigned program; OR
• An equivalent combination of education (not less than possession of a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:

• Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
• Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
• Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
• Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)

Career Progression

Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.