Customer Service Representative [May 2025]

Position: Customer Service Representative

Purpose: Works under general supervision of a Supervisor to perform technical duties in the automated processing and issuance of motor vehicle and vessel registrations and titles, licenses, and collection of fees and ad valorem (property) taxes in accordance with well-defined policies and procedures.

Principal Duties and Responsibilities (*Essential Job Functions)

• Process work and respond to inquiries related to new applications, renewals and transfers of motor vehicle and vessel registrations and titles*
• Process work and respond to inquiries related to driver licenses and ID cards, property taxes, business tax licenses, hunting and fishing licenses, Florida birth certificates, and concealed weapons permits*
• Collect and record all fees and taxes related to such issuance, applications, renewals, or transfers*
• Enter changes in ownership, assessed value, exemptions, and related information to property tax rolls*
• Process corrections to property tax rolls and make cutouts of properties being divided into two or more separate parcels*
• Process records pertaining to delinquent property taxes and the preparation of tax deed applications*
• Interpret rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed*
• Generate and maintain accurate correspondence, files, and reports*
• May administer driving tests
• May assist with mail room duties

Job Specifications (including knowledge, skills, abilities, and physical requirements)

• Knowledge of Tax Collector policies, procedures, and documentation
• Knowledge of customer service practices
• Oral and written communication skills
• Excellent attention to detail
• Skilled in examining documents for accuracy
• Skilled in cashiering and money handling
• Skilled in the use of agency or state databases such as FRVIS, ORION, Property Tax, or Business Tax
• Ability to use a computer, keyboard and general office software and equipment
• Ability to evaluate customer information to determine course of action
• Ability to work effectively with others
• Ability to perform accurate computations and verifications of data
• Ability to enter data in various computer systems accurately
• Ability to ride in or operate a motor vehicle up to 15% of the time (when administering driving tests)
• Work requires regular and reliable attendance
• Work is typically sedentary but requires standing or walking up to 50% of the time in a branch office or up to 20% of the time in the processing center
• Some tasks may involve reaching, pulling, pushing, climbing, kneeling, bending or lifting (up to 10 lbs.)

Working Conditions

• Work is generally performed in an indoor office environment without hazardous or unpleasant conditions caused by noise, dust, or adverse weather or environmental conditions. When administering driving tests, work is performed outside with potential for exposure to adverse weather and environmental conditions including but not limited to dirt, dust, pollen, odors, fumes, humidity, rain, and temperature and noise extremes.

Qualifications

• HS/GED and one year of customer service experience involving contact with the public; and
• A passing score on pre-employment test(s).
• Possession of a valid Florida Driver License.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job nor does it represent all that may be required of a job incumbent during the course of employment with the Hillsborough County Tax Collector’s Office.