What are the responsibilities and job description for the RECEPTIONIST / CASHIER / LOCATE SPECIALIST position at Hillsdale County Friend of the Court?
The Hillsdale County Friend of the Court Office (FOC) is responsible for the enforcement of domestic relations orders of the 1st Judicial Circuit Court. Additionally, the FOC investigates parties and circumstances involved in domestic relations cases and makes recommendations to the Court regarding custody, parenting time and/or support. The Receptionist / Cashier / Locate Specialist (RCLS) is a key member of the FOC team in meeting these statutorily mandated duties. The primary duties of the RCLS are:
-Greet all visitors to the FOC Office and direct the visitor to the correct FOC colleague unless
the RCLS can resolve the visitor’s issue at the front desk.
-Answer all phone calls received by the FOC Office and respond to any inquiry or direct
the caller to an appropriate FOC colleague for resolution of the caller’s inquiry.
The Hillsdale County FOC has over 2,700 cases under its responsibility. Consequently, the volume of visitors and incoming phone calls can be, at times, overwhelming. Other FOC team members will assist the RCLS during peak times, however, the RCLS is expected to multi-task by accomplishing the below other duties of the position while remaining the primary person who greets external visitors and callers.
-Open the cashier’s drawer at the start of the day, receipt all payments made during the
work day (or are in the Office’s overnight drop box) and post the payments in the
automated Michigan Child Support Enforcement System (MiCSES), balance and reconcile
the daily receipts at the end of the day in MiCSES and close the cashier’s drawer.
-Ensure that all front office equipment (date stamp, copier, facsimile machine, etc.) is
replenished and fully functional.
-Receipt, open, date stamp and disperse all incoming correspondence.
-Enter all Proof of Employment Search forms (POE) in MiCSES.
-Enter all changes of address into MiCSES
-Perform initial address searches and postal verifications utilizing MiCSES on all returned
FOC mail marked as invalid address.
-On difficult location cases, work with the assigned Enforcement Officer to perform more
indepth searches.
-Manually file all documents generated through work activities.
The position reports directly to the Deptuy Friend of the Court and, secondarily, to the Friend of the Court Director. The position requires acumen in working with computers, basic accounting skills with a focus on detail and the ability to independently formulate clear solutions to complex problems. The Receptionist / Cashier / Location Specialist must demonstrate strong client relations skills as the RCLS works with individuals of diverse backgrounds often in high conflict relationships. These requirements can be demonstrated by:
-A High School Diploma and at least 2 years of relevant work experience in an office
environment where strong client relationship skills are valued,
or
-An associates degree or higher.
The pay starts at $17.94 an hour. Additionally, Hillsdale County offers competitive benefits including paid Holidays, paid time off for vacation and sick that is based on years of service, health Insurance, and a Defined Contribution Retirement Plan. The successful applicant must pass an extensive background investigation.
Application for this position may be made by submitting a cover letter and resume to: Ms. Shelley Knowlan, Deputy Friend of the Court, 15 Care Drive, Hillsdale, Michigan 49242
Applications will be accepted until position is filled.
The above duties, responsibilities and qualifications are intended to describe the general nature and level of work to be performed by a receptionist / cashier / location specialist. They are not to be construed as an exhaustive list of all duties that may be assigned to or required to be performed by the RCLS.
Job Type: Full-time
Pay: $17.94 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18