What are the responsibilities and job description for the Front Desk Staff position at Hillwood Country Club?
Position Title: Racquets Front Desk Staff
Department: Racquets
Location: Hillwood Country Club, Nashville, TN
Reports To: Facilities & Staffing Director
Supervises: None
Employment States: Full-Time & Part-Time
FLSA Status: Non-Exempt
Effective Date: March 31, 2025
Position Overview
Maintain a professional and welcoming environment by being responsible for greeting and welcoming members and guests, answering phone calls, managing court reservations, checking guests in and out, handling inquiries, processing payments, and performing various administrative tasks. Essentially serving as the first point of contact to the Racquets Department.
Essential Duties and Responsibilities
· Greeting members and guests as they enter the facility
· Direct members and guests to reserved courts
· Answer questions and resolve issues raised
· Understand the club systems and policies to reserve courts and reserve spots for clinics/events
· Manage court cancellations
· Answer all incoming calls
· Responsible for all retail sales during shift
· Keep items in pro shop stocked and inventory up-to-date
· Maintaining a neat and orderly pro shop and desk area
· Opening or Closing courts and pro shop
· Willing to assist with court maintenance and cleaning the facility when needs be
Minimum Qualifications (Knowledge, Skills, and Abilities)
· Excellent communication skills
· Strong interpersonal skills to interact effectively with members, staff, and guests
· Ability to multitask and prioritize tasks efficiently
· Strong organizational skills to manage schedules and information accurately
· Proficiency with computer systems and office software
Shifts Available
· 7am-2pm
Compensation and Benefits:
Health benefits, 401(k), and other club perks
$14-$20 hourly rate depending on experience/commitment
Salary : $14 - $20
