Racquets Front Desk Staff

Job Details

Level

Entry

Job Location

HILLWOOD - NASHVILLE, TN

Position Type

Full-Time/Part-Time

Education Level

None

Salary Range

$14.00 - $20.00 Hourly

Job Shift

Any

Description

Position Title: Racquets Front Desk Staff

Department: Racquets Location: Hillwood Country Club, Nashville, TN Reports To: Facilities & Staffing Director

Supervises: None

Employment States: Full-Time & Part-Time

FLSA Status: Non-Exempt

Effective Date: March 31, 2025

Position Overview

Maintain a professional and welcoming environment by being responsible for greeting and welcoming members and guests, answering phone calls, managing court reservations, checking guests in and out, handling inquiries, processing payments, and performing various administrative tasks. Essentially serving as the first point of contact to the Racquets Department.

Essential Duties and Responsibilities

• Greeting members and guests as they enter the facility
• Direct members and guests to reserved courts
• Answer questions and resolve issues raised
• Understand the club systems and policies to reserve courts and reserve spots for clinics/events
• Manage court cancellations
• Answer all incoming calls
• Responsible for all retail sales during shift
• Keep items in pro shop stocked and inventory up to date
• Maintaining a neat and orderly pro shop and desk area
• Opening or Closing courts and pro shop
• Willing to assist with court maintenance and cleaning the facility when needs be
  
  

Qualifications

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Excellent communication skills
• Strong interpersonal skills to interact effectively with members, staff, and guests
• Ability to multitask and prioritize tasks efficiently
• Strong organizational skills to manage schedules and information accurately
• Proficiency with computer systems and office software
  
  

Shifts Available

• 7am-2pm
• 2-9pm Compensation and Benefits: Health benefits, 401(k), and other club perks $14-$20 hourly rate depending on experience/commitment
  
  

Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.