What are the responsibilities and job description for the Help Desk Technician position at HILLWOOD MUSEUM?

Job Description

Are you ready to utilize your IT skills in a dynamic and creative environment? Are you seeking to become part of an engaging mission and a supportive work community? Join the expanding IT team at Hillwood Estate, Museum & Gardens. As a Help Desk Technician at Hillwood, you will play a vital role in providing technical support to end-users, facilitating smooth operations for meetings and live events, and assisting with installations and server management.

A typical day for our Help Desk Technician involves :

Providing technical assistance to end-users
Setting up and troubleshooting AV equipment for meetings and live events
Assisting with installations and maintenance of servers, switches, and access points
Ensuring compliance with NIST and CIS requirements
Managing Windows, Windows servers, end-user devices, VMWare, and CISCO Systems
Utilizing services such as event viewer and employing troubleshooting processes
Demonstrating expertise in group policy setup and management, including differences between user and computer policies

We are seeking qualified applicants with 1-3 years of experience in a help desk role or equivalent education / training, as well as individuals who are eager to grow into more advanced roles within backend server and device infrastructure support. We are seeking applicants who are enthusiastic about hands-on project involvement, including setting up exhibition videos, sourcing products, participating in server maintenance projects, and contributing to wireless expansion initiatives.

If you are a proactive and driven individual looking to take the next step in your IT career within a supportive and collaborative environment, we invite you to apply for the Help Desk Technician position at Hillwood. Join us in our mission to provide exceptional technical support and contribute to the success of Hillwood.

About Us :

Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post.

As a private cultural institution, Hillwood offers stable, year-round employment independent of government funding cycles. Our commitment to preserving and enhancing our historic site continues regardless of government shutdowns or federal budget considerations.

We Offer :

A commitment to a living wage, this role is compensated at $24.00 / hr.

A fabulous work culture that inspires your best work.

Support for career development with internal and external opportunities to learn and grow.

Our most popular medical plan has an upfront deductible of $1,650 per year for a single coverage and $3,300 per year for dependent / family coverage with a Health Savings Account (HSA) tied to the plan.

Hillwood will contribute up to $1,650 annually into your HSA if you elect single coverage or up to $3,300 annually if you elect dependent / family coverage for the 2025 plan year prorated based on the effective month of your coverage.

Employee contribution rates for medical plans are based on the coverage level selected at the employee’s base annualized salary. Essentially, those with higher salaries pay more for their medical coverage. The maximum employee contribution is $170 per biweekly payroll, most employees pay much less for medical insurance.

Retirement Savings Plan. Hillwood matches up to 5% of the employee contribution. The Hillwood contribution is 100% vested upon reaching three years of service.

Life and accidental death and dismemberment, short & long term insurance at no cost to the employee.

Flexible spending account for dependent care.

Metro commuter benefits of up to $100 per month.

Best in class paid time off – new hires accrue up to 3 weeks of vacation during the calendar year, new hires also receive 80 hours of paid sick leave each year and 11 paid holidays.

Mental wellness support.

Discounts in the shop and Hillwood café.

Free admission to the museum and festival days.

Casual Monday.

Free on-site parking.

Salary : $1,650 - $3,300

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