Business Operations Specialist (Construction)

Company Overview:

Hillwood Construction Services provides general contracting and construction management services in the United States. The company began in December 2000 as an industrial general contractor focusing on industrial warehouse and distribution facilities. Over the years, Hillwood Construction Services has diversified and expanded into many project types, from corporate headquarters to hangars, churches, Class-A office developments, hotels and tenant interiors.

Position Summary:

Hillwood Construction Services (HCS) is seeking a proactive and results-driven Business Operations Specialist to join our team in Dallas, TX. The Technical Operations Specialist will collaborate with accounting, operations, and executive teams, providing key insights to improve project delivery and system functionality. The ideal candidate will exhibit strong technical skills, an analytical mindset, and the ability to communicate effectively with both internal stakeholders and external partners.

Responsibilities:

• Serve as a thought leader for developing and optimizing business systems, ensuring alignment with business goals to enhance efficiency and productivity across departments.
• Continuously evaluate and address suboptimal processes through real-time data analysis, proposing and overseeing pilot initiatives to improve operational efficiency and financial outcomes.
• Manage software implementation projects, including data conversions and user training, ensuring seamless integration and functionality of tools.
• Provide ongoing technical support, troubleshooting, and optimization of systems, while maintaining a comprehensive understanding of business requirements and team roles to drive system enhancements.

• Identify gaps in project processes, including QC issues, budget reporting, and documentation consistency, proposing standardized solutions across job sites and offices.
• Lead efforts to improve pre-construction and subcontractor management processes, collaborating with multiple teams and subcontractors to finalize budgets and schedules.
• Conduct site tours, collaborate with project teams, and engage cross-functional units to ensure uniformity in processes, culture, and operational standards.

• Utilize data visualization tools to manage historical and current project data, providing insightful reports and dashboards for better decision-making.
• Collaborate with the executive team to prioritize improvements based on project health assessments and drive continuous review of new technologies and software solutions for business optimization.

• Build relationships across HCS offices, conducting site visits and meetings to gain a deep understanding of organizational structure and project needs.
• Maintain open communication with internal and external stakeholders, ensuring clear reporting and alignment with strategic objectives.
• Research and implement advanced tools to predict construction challenges, improving project outcomes and minimizing risks.

Required Skills/Abilities: 

• Strong organizational, analytical, and problem-solving skills with a high level of attention to detail.
• Excellent written and verbal communication skills, capable of conveying technical information to non-technical stakeholders.
• Proven ability to work independently and manage multiple tasks in a fast-paced environment while meeting deadlines.
• Demonstrate professionalism, integrity, and ethics in all interactions, with strong interpersonal skills for effective collaboration across departments (IT, Accounting, Operations, Leadership).
• Expertise in systems integration (Procore, Microsoft Project, ERP systems, internal document management), with a deep understanding of industrial construction, subcontractor management, and pre-construction processes.
• Adaptability and flexibility to quickly learn and implement new software, systems, and processes.
• Strong project management capabilities, able to take ownership of initiatives from inception to completion.
• Familiarity with data visualization tools like PowerBI for creating reports and dashboards to enhance decision-making.
• Ability to identify and address process inefficiencies, focusing on QC, budget accuracy, and standardized documentation.

Education and Experience:

• Bachelor’s degree in Business, Information Technology, or a related field required.
• Minimum of 3-5 years of experience in business analysis, systems integration, within construction or a related field, with a demonstrated ability to drive process improvements.
• Experience with business and accounting software, including JD Edwards and ProCore, required.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word) required.
• Familiarity with data visualization tools such as Power BI preferred.
• Knowledge of relational database management systems and experience in software implementation is a plus.
• Prior experience in the construction or financial services industry is preferred.

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

#HCS