What are the responsibilities and job description for the Technical Support Engineer position at Hilti Corporation?
What's the role? This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and / or application of Hilti Anchor and Direct Fastening (DF) products and creates engineering product submittals for field personnel to facilitate the sale of these key products. Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. What does the role involve? Provide technical sales support through telephone and email related business. Create engineering product submittals for field personnel to facilitate the sale of key products. Meet assigned deadlines for project assignments. Remain current in the knowledge of building codes relative to the application of Hilti Anchor and DF products. Understand and apply approvals and listings for Hilti Anchor and DF products correctly in verbal and written communication with customers. Provide engineering support through the composition of letters regarding the application of Hilti products for external customers. Collect customer data and provide leads to Field Engineers in order to maximize coverage and penetration in the field. Provide Field Engineers with corporate support and relevant product information. Complete defined projects (e.g. presentation and intranet development, small testing projects, and other engineering assignments) in order to help support the activities of Hilti Field Engineers and other sales' personnel. Provide Field Engineer territory coverage as agreed with MO Technical Service management. Protect Hilti from liability exposure through utilization of sound engineering judgment. Additional duties as assigned. 87% of employees believe they are offered training or development to further themselves professionally. What do we offer? In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical / dental / vision coverage, and a variety of other benefits to fit the needs of our employees. We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120 countries in which we operate. What you need is : Bachelor's Degree in Engineering or Engineering Technology required - Civil, Architectural, or Mechanical discipline preferred E.I.T. preferred Ability to communicate effectively with engineers, architects, contractors, and Hilti personnel through verbal and written response Ability to organize and utilize large amounts of reference information both in hardcopy and electronic files Ability to identify, analyze, and solve technical problems Ability to function effectively on teams Aptitude to read and understand blueprints, construction specifications, and documents Ability to effectively use Microsoft Word, Excel, and PowerPoint Primarily office conditions with occasional visits to jobsites Up to 15% (domestic / international / both) travel, required Adverse Working Conditions Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons
