What are the responsibilities and job description for the Account Manager Trainee position at Hilti North America?
Job Summary:
As a Hilti Store Representative Trainee, you will be responsible for managing and operating a Hilti Store to maximize walk-in sales and smaller field accounts. Your goal will be to drive customer engagement and provide high-quality customer service with a 95% order fill rate.
Hilti is a global team committed to making construction better. We provide innovative solutions that impact buildings, roads, and infrastructure people rely on every day.
Key Responsibilities:
- Sell, service, and promote the full Hilti product line to walk-in customers and smaller field accounts.
- Create innovative ways to drive sales through merchandising and product demo efforts.
- Review and analyze shipping documents and sales trends to ensure correct inventory levels.
- Post receipts, disbursements, and material returns, and review reorder recommendations.
- Expedite customer backorders and switch locations for cost-effective delivery modes.
- Reconcile opening, closing, and annual physical inventories for the Hilti Store.
- Audit cycle counts, backorders, unconfirmed orders, and manual stock status transactions.
- Maintain a clean and organized work area and storefront, and keep assigned equipment in good order.
- Utilize Hilti's computer software to increase customer interactions and warehouse functions.
Hilti North America ranked 13 on the Glassdoor 'Top 100 Best Workplaces' in 2024.
What We Offer:
- Medical/Dental/Vision coverage from day one.
- 401(k) plan with dollar-for-dollar matching up to 6%.
- Paid Time Off policy and holidays including two days of community service.
- Paid parental leave, sabbaticals, military leave.
- Education reimbursement and student loan assistance.
- Lifetime employment commitment.
We're looking for individuals who are passionate about helping others achieve greatness. If you have a drive to develop strong and sustainable customer relationships, we encourage you to apply.
Requirements:
- High School Diploma or GED required; Bachelor's Degree preferred or equivalent experience.
- Previous customer service and/or sales skills preferred.
- Ability to lead change and adapt to a fast-paced environment.
- Excellent written, verbal, and presentation skills.
- Geographic flexibility within 18-24 months.
