What are the responsibilities and job description for the Customer Engagement Specialist position at Hilti North America?
Role Responsibilities:
- Sell, service, and promote the full Hilti product line directly to walk-in customers and smaller field accounts.
- Create innovative ways to drive sales through merchandising and product demo efforts.
- Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales.
- Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Store.
- Expedite customer backorders and switch to locations that meet customers' delivery requirements with the most cost-effective mode of transportation.
- Reconcile opening, closing, and annual physical inventories for the Hilti Store.
- Audit Hilti Store cycle counts, backorders, unconfirmed orders, and manual stock status transactions to ensure inventory levels are correct and consistent.
Benefits
We offer medical/dental/vision coverage effective on your first day of employment, a 401(k) plan with dollar-for-dollar matching, up to 6% match and fully vested after one year of employment, generous paid time off policy and holidays including two days to give back to your local community, paid parental leave, sabbaticals, military leave, education reimbursement, and student loan assistance.
Why Work with Us?
We have an excellent mix of people who believe in innovation, productivity, and sustainability. Our leaders understand our business and are passionate about people development and helping others achieve greatness.
Requirements
To be successful in this role, you must have a high school diploma or GED required, bachelor's degree preferred or equivalent work experience, previous customer service and/or sales skills preferred, ability to lead change and adapt to a fast-paced dynamic environment, excellent written, verbal, and presentation skills, drive to develop strong and sustainable customer relationships, and be willing to relocate within 18-24 months.
