Front Desk Supervisor

The Hilton Downtown Anchorage, is looking for a Front Desk Supervisor to join our team!

As a Front Desk Supervisor, you will:

Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. You know the property layout by heart to be able to guide guests and answer questions.

First responder to guest concerns and resolution providing timely response and follow-up.

Present yourself in a professional manner including attire and etiquette and ensure the same of team members.

Create an environment where motivated people want to join, learn, do their best, and advance in the company.

Oversee a diverse team of motivated desk agents by modelling the way, by training, empowering, and coaching throughout the employment lifecycle.

Maintain team accountability per company and management guidelines.

Ensure proper inventory, ordering, and sales tracking of gift shop merchandise.

Keep a pulse on workflow, room status and group activity and effectively communicate information for well-informed fellow departments, to increase team efficiency and overall productivity.

Requirements

• Help with security by ensuring cashier reports balance, banks, and deposits are verified.
• A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position.
• You must have excellent verbal and written English communication skills, with a second language helpful.
• The ability to access, retrieve and leverage info from the hotel property management system is expected.
• You must also be able to handle cash or credit transactions and have

Microsoft Office and Excel proficiency.

• General office equipment and cash register operation knowledge is expected.

We want someone whom embodies Hilton Values!

H- Hospitality
I- Integrity
L- Leadership
T- Teamwork
O- Ownership
N- Now

We offer medical/dental/vision and life insurance, short- and long-term disability, 401(k), FSA and travel benefits.

The Hilton Anchorage is currently completing a full renovation and will be Alaska's premier hotel. If you are a motivated individual who thrives in a fast-paced environment and wants to join a team where they can grow this position into an amazing hotel career, this position is for you! Apply online today!

Hilton Anchorage
500 West Third Ave,
Anchorage, AK 99501.

Job Type: Full-time

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Supervisor: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends

Experience:

• Cash handling: 1 year (Required)
• Cash register: 1 year (Required)
• Hospitality: 1 year (Required)

Language:

• English (Required)

Ability to Relocate:

• Anchorage, AK 99501: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Anchorage, AK 99501 (Required)

Ability to Relocate:

• Anchorage, AK 99501: Relocate before starting work (Required)

Work Location: In person