What are the responsibilities and job description for the Banquet Captain position at Hilton Charlotte Uptown?
This role is responsible for the banquet service functions for Hilton Charlotte Uptown. The Banquet Captain will supervise team members and collaborate the culinary team as a liaison for execution of events. The ideal candidate is able to meet these objectives by effectively partnering with team members and other hotel departments to deliver the highest quality product and service.
Key responsibilities of the Banquet Captain include:
- Assists with training, supervising, scheduling of banquet service staff
- Understand and be familiar with responsibilities of all banquet positions and be able to execute each
- Handle all guest concerns efficiently and to the satisfaction of the guests
- Ensures proper setting of buffet tables and other food service tables
- Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded and visually inspect all areas of banquets are up to standards
- Reviews scheduling and BEO specifications to create exceptional events
- Communicates with clients to support event needs and on-site requests
- Supervises clearing and post function cleaning and closing duties
- Coordinates with other staff and departments to arrange for the delivery of requested services
Candidate must have one year of banquets service experience in hotel or country club environment.
Hilton Charlotte Uptown is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to tracey.milcarek@hiltoncharlotteuptown.com or call 704-331-4311 to let us know the nature of your request.
