Job Summary: Assists Banquet Director in overseeing banquet staff and coordinating banquet functions to ensure that groups using the hotel's banquet facilities are completely satisfied.

• Assists in conducting training of banquet staff in proper set-up, serving and clean up procedures.
• Holds pre-staff meetings with banquet staff to review the specific needs of each group including service procedures, set-up, menus, order of service, and any special request.
• May assist in scheduling and assigning duties to banquet staff.
• Ensures all set up and closing duties are completed as assigned; performs set up and closing duties as needed.
• Coordinates the timing of each course to correspond with the dining pace of the guests; assists in the plating of meals; performs all Banquet Server duties as needed.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

**Note: Other duties as assigned by supervisor or management

Qualifications:

Education/ Experience: Basic reading, writing and math skills and one year experience in a hotel banquet department. Understands and comprehends English.

Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency.

Skills:

Attention to detail.

Planning and organizational ability.

Communication Skills.

Customer service.

Interpersonal communications

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced, stressful environment.

May be asked to work overtime.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Medical (3 Plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Northwood Hospitality Discounts
• Marriott Discounts worldwide
• Awesome PTO policy
• and more

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.