Sales Manager

Job Description

Job Description

Since 1931, the Netherland Plaza's authentic French Art Deco character has been recognized as a National Historic Landmark. We’re one block from Duke Energy Convention Center and three blocks from Paul Brown Stadium.

We have an exciting opportunity to join our team as a Hotel Sales Manager.

Responsibilities :

Responsible for creating revenues through direct sales efforts necessary to achieve budgeted expectations, via maintaining existing accounts, prospecting new accounts, and handling customer inquiries.

• Essential Duties and Responsibilities include the following.
• Solicits, negotiates, and books Room Sales business.
• Follows up on all completed group room blocks and solicits future business.
• Continually prospects for new business.
• Follows up or distributes appropriately, leads and or business booked.
• Maintains and updates competitive product offerings and pricing structures.
• Develops promotional ideas with the approval of the Area Director of Sales to increase sales.
• Documents all sales calls and or client correspondence in Delphi GF SOP.
• Coordinates with the appropriate departments in the hotel to resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
• Ensures the proper completion and distribution of all required sales and / or documentation on a timely basis.
• Ensures proper customer service by meeting on-site contacts.
• Collects proper payment for functions in accordance with hotel standards.
• Participates in sales meetings.
• Performs other duties as assigned by management.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND OR EXPERIENCE :

Three years’ related experience and or training.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure materials. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

TRAINING NEEDS :

Training in GF Management Sales and Catering policies and procedures. Training in providing quality guest service and professional sales techniques.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to sit. Specific vision abilities required by this job include the ability to adjust focus. Ability to lift, push, or pull occasionally up to 50 lbs. maximum.

EQUIPMENT OPERATION :

Computer, typewriter, telephone, calculator, copy machine, vacuum cleaner, and fax machine.

OTHER CONSIDERATIONS :

Personal appearance and attitude.

HOURS REQUIRED :

Forty-five to fifty hours over a five-day period; days and times may vary based on need.

About Company

A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke, spaces to meet a variety of event needs.

We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, small bite, or lavish meal.