Rooms Division Manager

Job Description: Rooms Division Manager

Position Overview:
The Rooms Division Manager is a key leadership role responsible for overseeing and managing all aspects of the Rooms Division, including Front Office, Guest Services, Bell/Door Services, Housekeeping, and Laundry. This full-time position ensures seamless operations across these departments while maintaining exceptional guest service standards, optimizing financial performance, and fostering a positive, collaborative work environment. Flexibility in scheduling is essential, as work hours may vary based on business needs, including evenings, weekends, and holidays

Key Responsibilities:

• Provide guidance, leadership, and instruction to department heads and team members in Front Office, Guest Services, Bell/Door Services, Housekeeping, and Laundry.
• Supervise and manage daily operations to ensure efficiency, exceptional service delivery, and adherence to property standards.
• Monitor and ensure guest-related systems and procedures are effectively followed to deliver outstanding guest experiences.
• Manage room inventory, availability, and reservation policies to meet occupancy and revenue goals.
• Oversee department budgets, forecasting, cost controls, and overall profitability.
• Conduct regular inspections to ensure high standards of cleanliness, presentation, and functionality across all areas.
• Respond promptly and professionally to guest concerns, requests, and complaints, ensuring effective resolution and documentation.
• Enforce and maintain employee relations efforts, including coaching, training, counseling, and performance evaluations.
• Review and manage staff schedules to ensure adequate coverage while adhering to budget and productivity standards.
• Promote a safe and secure environment for guests and team members by ensuring adherence to workplace policies and regulatory requirements.
• Collaborate with the General Manager, Assistant General Manager, and other department heads to achieve overall property goals.
• Manage and oversee executive office projects as needed, directing staff and monitoring progress.
• Monitor inventory and controls for keys, supplies, and equipment.
• Perform other duties as assigned.

Qualifications:

• Bachelor’s Degree or equivalent education/experience.
• Strong knowledge of guest services, housekeeping procedures, and departmental systems.
• Proficiency in computerized hotel management systems (OnQ/PEP preferred).
• Excellent written, verbal, and organizational skills.
• Strong leadership abilities with demonstrated success in managing and motivating teams.
• Knowledge of revenue management principles and financial performance metrics.
• Skilled in multitasking, prioritization, and problem-solving in a fast-paced environment.
• Commitment to fostering a positive and collaborative workplace culture.

Requirements:

• Successful completion of a background check before employment.

Benefits:

• Competitive salary with a performance-based bonus structure.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and 401(k) retirement plan.
• Paid Time Off (PTO) and travel discounts.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 3 years (Preferred)

Ability to Relocate:

• Fort Wayne, IN 46802: Relocate before starting work (Required)

Work Location: In person

Salary : $75,000