Front Desk Clerk

Summary: Accommodates guests of hotel or motel by performing the following duties.

Skills and Specifications:

• Friendly, outgoing personality

• Excellent interpersonal and communication skills

• Organized

• Ability to work well under pressure

• Works independently and as part of a team

• Ability to accurately record information

• Enjoys working with and helping people

• Accountable

• Maintains a professional manner with guests, employees, managers, etc.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

• Maintain complete knowledge of any and comply with all Newport Group Inc. franchise and hotel/department policies and procedures.

• Greet, register, and assign rooms to guests.

• Issue room key(s) and present hotel specific information to guests.

• Effectively communicate with all departments

• Transmit and receive telephone messages.

• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

• Keep records of room availability and guests' accounts.

• Compute bills, collect payments, and makes change for guests, verify that the correct charges and credits are posted to the corresponding guest folio.

• Make and confirm reservations.

• Must be able to accurately record guest information in property management system.

• Post charges such as room, food, liquor, or telephone, to ledger.

• Ensure that all case and cash equivalents are accounted for and balance at the beginning and end of each work shift.

• Provide administrative, reception, and program support to management and staff.

• Resolve and diffuse guest complaints within scope of authority: otherwise refer matter to management.

• Keep front desk area neat and tidy at all times.

• Review shift events and special notes with the following shift.

• Record messages regarding guest issues or special notes in the Front Desk Log books.

• Special projects may be assigned by management.

Computer Skills

• To perform this job successfully, an individual must be able to operate the locations Property Management System, Property Point of Sales System (where applicable), Microsoft Office, and internet. Candidate is on the computer the entire shift.

Attendance/Punctuality

• Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meeting and appointments on time.

Dependability

• Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time or notifies appropriate person with an alternate plan.

Adaptability

• Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and able to deal with frequent change, delays, or unexpected events.

Diversity

• Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

Safety and Security

• Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to stand for several hours at a time; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee occasionally is required to sit; climb or balance; and stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Scheduling & Transportation Requirements:

• Must be able to work weekends and holidays.

• There is no minimum guarantee on the number of hours a Guest Service Agent will work per day or per week. Guest Service Agents are scheduled based on demand, season, and special events. Hours can significantly fluctuate from season to season.

• Employees are responsible for their own transportation to and from work.

Job Type: Full-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $13