What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Bentonville, AR.?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain accurate records of guest information and transactions in the system.
- Operate phone systems to manage incoming calls efficiently while demonstrating excellent phone etiquette.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
Requirements
- Previous experience in guest services or hospitality management is preferred.
- Strong customer service skills with the ability to communicate effectively in person and over the phone.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel operations, including reservation systems and night audit processes is advantageous.
- Excellent organizational skills with attention to detail in managing guest requests and documentation.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Hilton & PEP Experience is a Plus
Join our team as a Front Desk Agent where your skills will contribute significantly to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $14 - $15