What are the responsibilities and job description for the Sales Coordinator position at Hilton Garden Inn Cincinnati/West Chester?
The Sales Coordinator is responsible for providing administrative and operational support to the Sales team. The role includes assisting in coordinating sales efforts, maintaining organized documentation, and ensuring seamless communication between departments to support hotel bookings, meetings, and special events. The Sales Coordinator is crucial in maintaining efficiency and high service standards within the Sales department.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide support to the Sales team in executing contracts, proposals, and correspondence.
Assist with sales efforts, including soliciting new business and selling guestrooms, meeting space, and catering services.
Conduct site tours and provide assistance for hotel and sales-related events such as parties and blitzes.
Oversee social networking sites and assist in marketing efforts through direct mail projects, sales packets, and promotional materials.
Coordinate details for group reservations, meeting rooms, and event setups with other departments, ensuring timely and accurate delivery of requested services.
Prepare and manage Banquet Event Orders (BEOs) and other event-related documents, ensuring they are distributed to the appropriate departments.
Maintain an organized filing and trace system for all sales-related documentation.
Manage meeting room reservations and coordinate setup and equipment requirements.
Answer incoming calls, provide information, and route calls to appropriate team members.
Produce weekly productivity reports for sales meetings and take accurate minutes during meetings.
Ensure timely completion of monthly group status reports and assist group leaders when necessary.
Maintain office supplies inventory and ensure the functionality of office equipment.
Perform other duties as assigned to support the Sales team.
Take every opportunity to enhance the guest experience, ensuring all guests are treated with respect and courtesy.
Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction.
Qualifications:
Experience: Minimum of two years of administrative experience,or front desk in a hotel environment.
Strong organizational and detail-oriented skills with the ability to multitask effectively.
Excellent verbal and written communication skills.
Availability to meet with guests, assist with check-ins, and work weekends as required.
Must be self-motivated, able to work independently, and thrive in a fast-paced environment.
Must be able to lift up to 15 pounds occasionally and handle equipment, including computers and printers.
