What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Garden Inn Colorado Springs Downtown?
Job Advertisement: Front Desk Agent
Hilton Garden Inn Colorado Springs Downtown
Position: Front Desk Agent
Location: Hilton Garden Inn Colorado Springs Downtown
Compensation: $15-$17 per hour, based on experience
Job Description
The Hilton Garden Inn Colorado Springs Downtown is seeking a dedicated and customer-oriented Front Desk Agent to join our team. As a front desk agent, you will be the first point of contact for our guests and play a key role in ensuring their stay is pleasant and memorable.
Key Responsibilities
- Greet and welcome guests with a friendly and professional demeanor
- Manage check-in and check-out processes efficiently
- Handle guest inquiries and provide information about the hotel, services, and local attractions
- Answer and direct phone calls in a polite and professional manner
- Process payments and maintain accurate records of transactions
- Coordinate with housekeeping and maintenance staff to address guest needs
- Resolve guest complaints and issues promptly and courteously
Qualifications
- High school diploma or equivalent
- Previous experience in a similar role preferred
- Excellent communication and interpersonal skills
- Proficiency in using computer systems and hotel management software
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work mornings, evenings, weekends, and holidays
Benefits
- Competitive hourly wage based on experience ($15-$17 per hour)
- Opportunities for professional growth and development
- Friendly and supportive work environment
- Employee discounts on hotel stays and services
If you are a motivated individual with a passion for hospitality and providing exceptional guest service, we would love to hear from you. Please submit your resume and cover letter to [email address] for consideration.
We look forward to welcoming you to the Hilton Garden Inn Colorado Springs Downtown team!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Free parking
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Weekends as needed
Ability to Commute:
- Colorado Springs, CO 80903 (Required)
Ability to Relocate:
- Colorado Springs, CO 80903: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17