What are the responsibilities and job description for the Night Auditor position at Hilton Garden Inn Columbia Airport?
Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in providing exceptional service to our guests. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift, balancing financial transactions, and maintaining guest relations. This position requires a blend of customer service skills and attention to detail, making it ideal for individuals passionate about hospitality.
Responsibilities
- Perform nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
- Prepare and distribute daily reports summarizing the hotel's performance and occupancy.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly.
- Assist with check-ins and check-outs during the night shift, ensuring a seamless experience for guests.
- Maintain the front desk area, ensuring it is organized and welcoming for guests.
- Handle phone calls with professionalism, providing information about hotel services and local attractions.
- Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise during the night.
Skills
- Strong customer service skills with a focus on guest relations.
- Proficient phone etiquette for effective communication with guests and staff.
- Experience in hotel operations or front desk management is preferred.
- Knowledge of hospitality management principles is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent attention to detail and organizational skills to manage financial records accurately.
- Ability to work independently during night shifts while maintaining a positive attitude.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring the operational excellence of our hotel.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Night shift
Ability to Commute:
- West Columbia, SC 29169 (Required)
Ability to Relocate:
- West Columbia, SC 29169: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17