What are the responsibilities and job description for the Laundry Attendent position at Hilton Garden Inn, Ft. Washington, PA?
Summary
Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food & Beverage outlets. Adheres to specific Brand Standards as instructed.
Job Duties
- Separates linen according to classification, fabric and color
- Counts all soiled linen and records the totals
- Operates washers and dryers as per established procedures
- Loads and unloads washers and dryers
- Sorts out stained linen for soaking and re-washing
- Folds, stacks, hangs and stores all laundered linen
- Separates, counts and records damaged linen and places it in designated area
- Records discarded linen in discard file
- Cleans dryer filters as scheduled
- Reports equipment malfunctions promptly to the supervisor
- Keeps supplies and storage area orderly at all times
- Cleans all equipment and work area daily.
- Maintains par stock of laundry and cleaning supplies. Informs supervisor of supplies needed
- Assists with monthly inventories
- Prepares stationery and laundry bags for guest rooms
- Processes and wraps glasses, if needed
- Reports any hazardous conditions or malfunctions of equipment to management
- Answers telephone and relays messages
- Turns in lost and found items
- Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including appearance, verbiage, and body language, at all times.
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
- Fosters teamwork by offering assistance to others, as needed.
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
- Recommends other Baywood properties to our guests, when appropriate.
- Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’
Skills/Qualifications
Educational/Vocational Preparation:
- Some high school education (grade 9) preferred
Experience:
- Previous hotel laundry experience preferred; however, ability gained through 1 years related employment (customer service) or on-the-job training may substitute for food service experience
Additional Skills:
- Ability to learn and maintain franchise standards and procedures
- Ability to follow schedule and ability to perform physical labor
- Ability to read and understand chemical labels, and Safety Data Sheets, Instructions
- Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
- Must have ability to positively communicate with guests and co-workers.
- Must have ability to work within scheduling guidelines.
Physical Demands:
- Walking and Standing: Frequently (for entire shift).
Must be able to carry 40 lbs. up to 25 feet. - Walking and Standing: 100%
- Must be able to carry 40 lbs. up to 25 feet.
- Lifting, Push/Pull: 95%
- Ability to lift up to 25 lbs. regularly.
- Must be able to lift 40 lbs. to the waist, chest, and above the head.
- Ability to push laundry cart (up to 100 lbs) regularly.
- Sitting: none
- Bending, Stooping, Reaching: 95% (throughout the entire shift).
- Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
- Driving: none
- Traveling: none
Environmental Conditions:
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Rarely exposed to weather conditions