What are the responsibilities and job description for the Guest Service Manager position at Hilton Garden Inn Gulfport Airport?
Join Our Team at Hilton Garden Inn Gulfport Airport!
Hilton Garden Inn Gulfport Airport, Gulfport, Mississippi seeks a top-performing Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager.
About Us:
Working at the Hilton Garden Inn Gulfport Airport offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. At Hilton Garden Inn Gulfport Airport, our team is at the heart of everything we do. Centrally located near the Gulfport-Biloxi International Airport, we provide easy access to the white sandy beaches of the Mississippi Gulf Coast, the Mississippi Aquarium, and a host of local attractions. We are proud to offer a supportive, team-oriented work environment where your contributions truly matter. Our on-site restaurant, home to the "Best Burger" on the Coast, is just one example of how we strive for excellence every day. With a TripAdvisor ranking of #4 out of 30 hotels in the area and a 4.5-star rating, our commitment to outstanding service is recognized by our guests—and it all starts with our dedicated team. If you are looking to grow your career in a place that values your skills and provides opportunities to shine, we would love to welcome you.
Hilton Garden Inn Gulfport Airport, Gulfport, Mississippi seeks a top-performing Hotel Front Office Manager, Front Desk Manager, or Guest Services Manager.
About Us:
Working at the Hilton Garden Inn Gulfport Airport offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. At Hilton Garden Inn Gulfport Airport, our team is at the heart of everything we do. Centrally located near the Gulfport-Biloxi International Airport, we provide easy access to the white sandy beaches of the Mississippi Gulf Coast, the Mississippi Aquarium, and a host of local attractions. We are proud to offer a supportive, team-oriented work environment where your contributions truly matter. Our on-site restaurant, home to the "Best Burger" on the Coast, is just one example of how we strive for excellence every day. With a TripAdvisor ranking of #4 out of 30 hotels in the area and a 4.5-star rating, our commitment to outstanding service is recognized by our guests—and it all starts with our dedicated team. If you are looking to grow your career in a place that values your skills and provides opportunities to shine, we would love to welcome you.
Why This Role?
As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.
As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More
Comprehensive Benefits: Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More
Key Responsibilities for the Hotel Front Office, Front Desk, or Guest Service Manager include:
- Maintains day-to-day operations of the Front Desk.
- Establishes and maintains appropriate service standards for all Front Office areas.
- Maintains proper cash handling procedures and appropriate over and short documentation.
- Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
- Working Front Office Manager covering all short-staffed shifts, including audits.
What We Are Looking for in a Hotel Front Office, Front Desk, or Guest Service Manager:
- Strong interpersonal skills and possession of a full understanding of professional business ethics, and customer service excellence.
- Excellent oral and written communication skills.
- Excellent organization skills, manage time well, correctly prioritizes, and is flexible.
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/gptapgi-hilton-garden-inn-gulfport-airport/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Gulfport, Mississippi. Apply today!
