What are the responsibilities and job description for the Guest Service Manager position at Residence Inn Gulfport Biloxi Airport?
https://www.marriott.com/en-us/hotels/gptri-residence-inn-gulfport-biloxi-airport/overview/Join Residence Inn by Marriott Gulfport Biloxi, Mississippi!
Residence Inn Gulfport Biloxi Mississippi is seeking a Hotel Guest Service Manager, Front Desk Manager or Front Office Manager.
About Us:
Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.
Why This Role?
As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.
Residence Inn Gulfport Biloxi Mississippi is seeking a Hotel Guest Service Manager, Front Desk Manager or Front Office Manager.
About Us:
Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport-Biloxi International Airport. Our team of service-minded associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport-Biloxi is the place for you.
Why This Role?
As the first point of contact for visitors, the Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. The Hotel Front Desk Manager, Front Office Manager, or Guest Service Manager will manage reservations, handle guest inquiries and complaints, and coordinate with other departments to ensure smooth operations. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More
Comprehensive Benefits: Medical, Dental, Vision BENEFITS BEGIN DAY ONE!
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More
Key Responsibilities for the Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager include:
- Maintains day-to-day operations of the Front Desk.
- Establishes and maintains appropriate service standards for all Front Office areas.
- Maintains proper cash handling procedures and appropriate over and short documentation.
- Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
- Working Front Office Manager covering all short-staffed shifts, including audits.
What We Are Looking for in a Hotel Front Office Manager, Front Desk Manager, or Guest Service Manager:
- Strong interpersonal skills and possession of a full understanding of professional business ethics, and customer service excellence.
- Excellent oral and written communication skills.
- Excellent organization skills, manage time well, correctly prioritizes, and is flexible.
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/gptri-residence-inn-gulfport-biloxi-airport/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Gulfport, Mississippi. Apply today!
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Gulfport, Mississippi. Apply today!