What are the responsibilities and job description for the Front Desk Agent position at Hilton Garden Inn Houston/Baytown?
Join us at the beautiful Hilton Garden Inn Baytown as a Front Desk Agent and become an integral part of our exceptional guest service team. We are seeking candidates, If you are passionate about delivering luxury hospitality experiences, we invite you to apply.
Responsibilities
- Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
- Efficiently check-in and check-out guests, handling payments, and accurately using the Hilton PEP system.
- Handle guest inquiries, requests, and special arrangements with a keen attention to detail
- Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
- Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
- Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
- Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
- Uphold security and privacy standards to ensure guest safety and confidentiality.
- Foster a friendly, professional, and luxury-oriented atmosphere for guests.
- Other duties on an as-needed basis
Join us as we strive to provide exceptional service while maintaining an efficient front desk operation!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 35 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Baytown, TX 77521 (Required)
Ability to Relocate:
- Baytown, TX 77521: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
