What are the responsibilities and job description for the Assistant General Manager position at Hilton Garden Inn - Kauai?
Description
Residence Inn by Marriott Anaheim Hills Yorba Linda is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience.
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check time cards to posted schedule.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.
Pay Range: $68,640 - $70,000/year
Qualifications
Skills
Preferred
Critical Thinking
Training
Work Well Under Pressure
Interpersonal Communication (oral & written)
Leadership
Professional Telephone Manner
Patient
Organized
Microsoft Office
Detail Oriented
Conflict Resolution
Ability to Understand & Improve Relationships
Budget
Ability to speak Spanish
Behaviors
Preferred
Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter: Inspired to perform without outside help
Peer Recognition: Inspired to perform well by the praise of coworkers
Job Security: Inspired to perform well by the knowledge that your job is safe
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Financial: Inspired to perform well by monetary reimbursement
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Preferred
2 years:
2 years in a similar roleSalary : $68,640 - $70,000
